topic Account issues in Apps / Account

Account issues

Luckyz0r — Sun, 18 Dec 2022 09:09:56 GMT

Hello, I'm having issues with my account, don't know why.

I've reseted my nest hub max to factory settings because I wasn't able to activate the integrated cam for live streaming.

During the setup I had an error "can't link your account" and now I have a ! next to my hum icon in the app. I was not able to finish the setup, neither I can setul the cam, black screen on the app.

Any help on this would be appreciated.

Thanks in advance.

Ivan

Re: Account issues

Dan_A — Fri, 23 Dec 2022 08:50:58 GMT

Hi Luckyz0r,

Sorry to hear about your experience with setting up the camera on your Nest Hub Max. Please try these steps below to that may help us fix the issue:

Remove all devices from the old home structure.

In the Google Home app home screen, touch and hold the device's tile.
Tap Settings > Remove device > Remove. Repeat this step for all devices.

Create a new Home structure.

In the Google Home app home screen, tap Add +.
Select Create new home.

Delete the old home structure.

In the Google Home app home screen, tap the arrow icon to switch between home structures > choose the old home structure.
Select Settings > Delete this home > Delete.

Add the Nest Hub Max to the new home structure.

Factory reset the Nest Hub Max.
Set up the Nest Hub Max device > set up the built-in camera.
Add your remaining devices to the new home structure.

Keep us posted.

Best,

Dan

Re: Account issues

Dan_A — Mon, 26 Dec 2022 08:55:29 GMT

Hello there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan