topic Re: I can not sign in I need to reset password but it never sends me the instructions. in Apps / Account

I can not sign in I need to reset password but it never sends me the instructions.

tres0825 — Tue, 20 Dec 2022 16:06:48 GMT

I can not sign in I need to reset password but it never sends me the instructions.

Re: I can not sign in I need to reset password but it never sends me the instructions.

CobraCol — Wed, 21 Dec 2022 18:45:43 GMT

Hi Have you sorted your problem? I am having the same problem, and I know I am using the correct email and passwork any way, but will not send me the details to reset my pass word?

Re: I can not sign in I need to reset password but it never sends me the instructions.

Azarco — Mon, 26 Dec 2022 17:34:24 GMT

Hey folks,

We're sorry for the trouble this may have caused you — let's see what's going on.

If you're referring to your Nest account, have you migrated it to your Google Account? Also, did you set 2-step verification? Check this guide to remove the verification method in your account.

Hope this helps.

Thanks,

Alex

Re: I can not sign in I need to reset password but it never sends me the instructions.

Azarco — Thu, 29 Dec 2022 18:40:58 GMT

Hi all,

I wanted to follow up and see if you are still in need of any help. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

Re: I can not sign in I need to reset password but it never sends me the instructions.

Juni — Fri, 30 Dec 2022 21:51:34 GMT

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni