topic Re: Google Home app completely broken. Throws "Problem connecting: please check if you are online" in Apps / Account

Google Home app completely broken. Throws "Problem connecting: please check if you are online"

RoshanRane — Fri, 09 Dec 2022 22:05:58 GMT

I bought a new Google Nest Mini to set it up with my already existing Nest mini as a stereo speaker set. There were several setup errors like 'problem connecting to your google account'. In the process we (2 members of the google household) uninstalled and reinstalled our Google Home App. Now it doesn't work anymore and throws "Problem connecting: please check if you are online" error message. It doesn't show our household or any of our connected devices!!

@Google Home Team please help !!

Re: Google Home app completely broken. Throws "Problem connecting: please check if you are onli

alfanovember — Fri, 09 Dec 2022 23:58:36 GMT

No eres el único! Google no me deja enlazar las cuentas de xiaomi, Meross, Smart Life... Es una Vergüenza como tratan a los usuarios. Haced algo ya!! Los que tenemos toda la casa domotizada no podemos utilizar la aplicación Google Home!!! Después se quejan de que la gente se va a Amazon!!

Re: Google Home app completely broken. Throws "Problem connecting: please check if you are online"

Mlabrador — Thu, 22 Dec 2022 00:46:13 GMT

Hi folks,

Thanks for posting in the community. Let's sort this out.

A few questions: were there any changes on the network? What troubleshooting steps have you done so far? Also, can you try using another mobile device for us to check if the issue is still the same?

Keep me posted.

Best,

Nikki

Re: Google Home app completely broken. Throws "Problem connecting: please check if you are online"

Dan_A — Sun, 25 Dec 2022 01:56:22 GMT

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

Re: Google Home app completely broken. Throws "Problem connecting: please check if you are online"

Dan_A — Mon, 26 Dec 2022 01:59:08 GMT

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Dan