topic Issue: Cloud Intelligence isn't linking to Google Home in Apps / Account

Issue: Cloud Intelligence isn't linking to Google Home

SergioFlores117 — Wed, 29 Sep 2021 22:24:55 GMT

I bought a intelligent bulb and added it to an App called Cloud Intelligence and it works perfectly, the issue begun when I tried to link my Cloud Intelligence account to my Google Home app. I tried to link it from the Google Home app by adding a new device, but when I select Cloud Intelligence it just says that it couldn't reach Cloud Intelligence.

Re: Issue: Cloud Intelligence isn't linking to Google Home

GarrettDS — Mon, 04 Oct 2021 17:27:37 GMT

Hey there SergioFlores117,

Sorry to hear about the troubles you're running into with trying to connect your smart bulb app with the Google Home app, I'm sure it's confusing, but I'm happy to help.

I would suggest reviewing this article to see how to add the app to the Google Home app, as well as looking into the list of supported devices as well.

Please let me know if you have any further questions.

Best regards,
Garrett DS

Re: Issue: Cloud Intelligence isn't linking to Google Home

GarrettDS — Thu, 07 Oct 2021 16:51:30 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Issue: Cloud Intelligence isn't linking to Google Home

SergioFlores117 — Thu, 07 Oct 2021 16:59:34 GMT

Hello there! I checked the article and I'm afraid it wasn't talking about the linking apps issue. I previously added my device thru Google Home app, but my bulb got unbidden I know I can't reconnect it.

I appreciate your answer 🙂

Re: Issue: Cloud Intelligence isn't linking to Google Home

GarrettDS — Fri, 08 Oct 2021 17:13:03 GMT

Hey there,

Sorry to hear about the issues that you're still having with this. I would suggest reaching out to the manufacturer of the light bulb to see if they are able to help.

I apologize for the frustrations around this.

Best regards,
Garrett DS

Re: Issue: Cloud Intelligence isn't linking to Google Home

GarrettDS — Mon, 11 Oct 2021 17:31:46 GMT

Re: Issue: Cloud Intelligence isn't linking to Google Home

SergioFlores117 — Mon, 11 Oct 2021 17:48:18 GMT

Hello there! I received your message and I appreciate your follow up answers. I'll try to look other blogs.

Thank you so much.

Re: Issue: Cloud Intelligence isn't linking to Google Home

GarrettDS — Mon, 11 Oct 2021 17:57:12 GMT

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS