topic Re: Googe Home app doesn't allow me to access my Google Wifi's advanced features in Apps / Account

Googe Home app doesn't allow me to access my Google Wifi's advanced features

CyLith — Wed, 30 Nov 2022 05:02:42 GMT

I have a Google Wifi system and I was forced to move over to using the Google Home app to configure it. However, in the Google Home app, I am unable to access DHCP IP Reservations, Port Management, and Device Mode (the last 3 settings under Advanced Settings). Any attempt to click on these three items pulls up the Privacy Settings pane.

I am using Google Home version 2.60.118 on an iPhone 6s, iOS 15.7

Re: Googe Home app doesn't allow me to access my Google Wifi's advanced features

Jhonleanmel — Thu, 15 Dec 2022 18:23:23 GMT

Hi CyLith,

Thanks for posting and sorry for the delay.

Couls you share a screenshot of the message you're getting when accessing Advanced Settings on your Home app?

Thanks,

Mel

Re: Googe Home app doesn't allow me to access my Google Wifi's advanced features

CyLith — Mon, 19 Dec 2022 00:57:17 GMT

Attached are the sequence of screens I get, and where I clicked on each.

Re: Googe Home app doesn't allow me to access my Google Wifi's advanced features

AbigailF — Wed, 21 Dec 2022 02:36:59 GMT

Hey CyLith,

Are you able to use a different phone just to check if you will still encounter the same issue in your Google Home app? This will help us isolate the issue. We'll wait for your update.

Best,
Abi

Re: Googe Home app doesn't allow me to access my Google Wifi's advanced features

AbigailF — Mon, 26 Dec 2022 02:59:10 GMT

Hello CyLith,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Regards,
Abi

Re: Googe Home app doesn't allow me to access my Google Wifi's advanced features

AbigailF — Tue, 27 Dec 2022 03:02:03 GMT

Hi CyLith,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers,
Abi

Re: Googe Home app doesn't allow me to access my Google Wifi's advanced features

CyLith — Tue, 27 Dec 2022 03:42:01 GMT

I don’t have another phone with which to test anything. I am still having the same issue and I’m just resigned to not using those features for now.

Re: Googe Home app doesn't allow me to access my Google Wifi's advanced features

AbigailF — Wed, 28 Dec 2022 00:51:46 GMT

Hey CyLith,

Thanks for the update. To confirm, have you tried to uninstall and reinstall your Google Home app? Make sure to clear cache and data before uninstalling the app. Let us know how it goes.

Regards,
Abi

Re: Googe Home app doesn't allow me to access my Google Wifi's advanced features

Jhonleanmel — Thu, 05 Jan 2023 19:22:05 GMT

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Re: Googe Home app doesn't allow me to access my Google Wifi's advanced features

Jhonleanmel — Fri, 06 Jan 2023 21:20:24 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel