topic Google Home lists all Lutron devices as offline in Apps / Account

Google Home lists all Lutron devices as offline

CMD63 — Thu, 29 Dec 2022 03:57:49 GMT

I am not able to control Lutron Caseta devices through Google Home. This used to work but now does not. Google Home indicates my Lutron account is linked and recognizes all devices, but when added to a home, they are all listed as offline. Per a previous thread with the same issue, I tried creating another home and moving the devices but the result is the same. The Lutron and Apple Home apps both connect and work as expected. I’ve tried deleting the Google Home app and reinstalling, creating a new home in Google Home, and removing and reinstalling the Lutron account link, but nothing works. Any suggestions would be appreciated.

Re: Google Home lists all Lutron devices as offline

kiltguy2112 — Thu, 29 Dec 2022 17:11:37 GMT

This happens to me from time to time with Vizio Tv's. The fix in that case is to logout of the Vizio app, and shut the app down. Open the Vizio app back up and log in. Now go to the Google Home app and relink the Vizio sevice ( no need to unlink). It may or may not work with Lutron.

Re: Google Home lists all Lutron devices as offline

Jeran — Tue, 03 Jan 2023 17:08:12 GMT

Thank you for helping out on this thread, kiltguy2112!

Hey there CMD63,

I'm just checking up on this thread, do you have any more questions or need any additional help?

Best regards,
Jeran

Re: Google Home lists all Lutron devices as offline

CMD63 — Tue, 03 Jan 2023 18:18:38 GMT

I tried the approach recommended by kiltguy2112 with no luck. Google Home appears to successfully link the Lutron app after uninstalling, but all devices recognized in the home are still listed as Offline. If I click directly on the device, Google Home says the device is not responding. As all Lutron devices work correctly in the Lutron and Apple Home apps, I'm assuming this is a Google Home issue

Re: Google Home lists all Lutron devices as offline

Jeran — Tue, 10 Jan 2023 21:32:23 GMT

Hey there CMD63,

No problem, we can try some more things to see if we can get the apps to play nicely. Go ahead and check out this thread and follow the steps provided by Ashepherdson and Buck to see if that helps in this case.

Thank you,
Jeran

Re: Google Home lists all Lutron devices as offline

Jeran — Tue, 17 Jan 2023 19:11:44 GMT

Hey there CMD63,

Do you have any more questions that we can address?

Thank you,
Jeran

Re: Google Home lists all Lutron devices as offline

Jeran — Wed, 18 Jan 2023 22:00:01 GMT

Hey CMD63,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran