topic App not communicating in Apps / Account

Nest Web Login

ehlevey — Sun, 26 Sep 2021 19:20:02 GMT

I am using 3 different web browsers and when I login to my cameras (nest) I get in then immediacy logged out back to the sign in screen.

Nest app and web page all show “unknown error” after login attempt. Nest servers down?

Clarkebar — Mon, 27 Sep 2021 04:14:54 GMT

I’ve tried logging into the Nest App and website via several devices including mobile and laptop. All attempts are met with “unknown error” and none of my cameras are displaying video feed in the Google Home app either. Wtf is going on?

App not communicating

Holthaus29 — Mon, 27 Sep 2021 04:29:03 GMT

All of the sudden I just was logged out of my nest app that has thermostats, protects and cameras. When I log back in I get an error that says “network error app is not communicating”. Is there something going on?

Re: Nest app and web page all show “unknown error” after login attempt. Nest servers down?

Okay — Mon, 27 Sep 2021 04:31:15 GMT

Me too

Can't login to nest app or website

User93 — Mon, 27 Sep 2021 04:35:19 GMT

I see other people are having the same issue. Has there been anything announced for what's going on or how to fix it?

Connection

Umesh — Mon, 27 Sep 2021 04:38:17 GMT

When I login to nest app it fails and says to try after few mins. Ir was working and suddenly showing this error. Google home is working fine. So I feel some with the app help me in this

Re: App not communicating

Dmcdmc — Mon, 27 Sep 2021 04:40:33 GMT

Same thing happening to me. I even tried resetting passsord and never received an email.

Re: Nest App constantly logs me out in iOS

rashauhhall — Tue, 28 Sep 2021 16:35:02 GMT

My wife consistently has the same issue, but I don’t. We’re both on iPhones, both with the latest versions of iOS and Nest app.

App not online

Verano — Tue, 28 Sep 2021 16:46:56 GMT

Hi my Nest app says off line but I’ve tried everything suggested - any clues?

iPhone will not connect to Nest

Tmac34 — Wed, 29 Sep 2021 13:10:34 GMT

The nest all of a sudden got disconnected from the iPhone. I have tried. Rebooting router, Re-installing application and step up from scratch the 2 nest products. They will not connect to the nest application. All passwords are correct and inputted. On the nest itself it indicates that the nest is connected.
Thanks

Re: Can't login to nest app or website

Alexispaservirl — Thu, 30 Sep 2021 14:16:33 GMT

Disculpa la molestia y los inconvenientes causados, todo volvió a su estado normal.

De antemano muchas gracias por compartir errores para corregirlos y mejorar 😄

Re: Can't login to nest app or website

GarrettDS — Thu, 30 Sep 2021 15:23:35 GMT

Hey there User93,

Sorry to hear about the issues that you're having with logging into the Nest app, I'm sure it's confusing, but I'm happy to look into this for you.

Would you mind letting me know if you're still having issues with this?
What error messages are you running into?
What troubleshooting have you tried to fix the issue?

We look forward to hearing from you.

Best regards,

Garrett DS

Re: Nest Web Login

GarrettDS — Thu, 30 Sep 2021 16:28:55 GMT

Hey all,

Sorry for the late response, but I wanted to drop in here to help.

I understand that app issues can be frustrating but I wanted to stop by and see how I could help.

Just wanted to double check to see if the issue was still persisting? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,

Garrett DS

Re: Nest Web Login

GarrettDS — Mon, 04 Oct 2021 15:59:36 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: iPhone will not connect to Nest

GarrettDS — Mon, 04 Oct 2021 17:14:24 GMT

Hey there,

So sorry to hear about the problems you're having with the Nest app, I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS

Re: iPhone will not connect to Nest

Chicago — Mon, 04 Oct 2021 19:56:49 GMT

Same here. Nest App Version 5.66.0 on iOS 15.0 freezes and crashes. The Nest app worked fine a week after the iOS 15 update. I have this issue on two separate iPhone 12 minis and a iPad 5 mini. Nothing changed on our end.
On my iPhone, I have deleted the Nest App, did a hard reset on my iPhone and reinstalled the app. As soon as I sign in using my Google account the app crashes.

I can control my three thermostats through Google Home and Alexa, but they are not as feature rich as the Nest App.

Please do not lock this thread like the others until you push out an update.

Re: iPhone will not connect to Nest

Chicago — Tue, 05 Oct 2021 09:55:10 GMT

The nest app is now working on all my iOS devices. I did nothing, so the issue must have been a server issue on your end. Thank you.

Re: Nest Web Login

GarrettDS — Tue, 05 Oct 2021 16:25:30 GMT

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS