topic Re: Nest aware subscription in Apps / Account

Nest aware subscription

Graeme1971 — Wed, 28 Dec 2022 10:39:52 GMT

I am paying my monthly subscription for best aware although my cameras are still only recording previous 3 hours. My app is indicating my subscription has ran out, although when I go to renew it indicates that I have the subscription and next payment at the end of January. I can’t figure it out and getting really frustrating.

Re: Nest aware subscription

MplsCustomer — Wed, 28 Dec 2022 15:12:35 GMT

@Graeme1971

Is your Nest Aware subscription set up for the same Google Nest "home/structure" where your cameras are located, and under the same Google Account? You should be able to see the Google Nest "home/structure" for your subscription by selecting your subscription on this page: https://store.google.com/subscriptions

You should also be able to see the Nest Aware subscription in the Google Nest app or the Google Home app by selecting Settings | Nest Aware. You should also be able to see the subscription that is active for each camera by going to the camera in the app and selecting Settings | Nest Aware.

If this doesn't resolve where you are at, you could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

Re: Nest aware subscription

Graeme1971 — Wed, 28 Dec 2022 21:42:58 GMT

Hi. Many thanks for your advice. I’ve renewed subscription separately and cancelled original as I couldn’t fathom out how to sort. Fingers crossed this works. If not I’ll be back in touch. Thanks again. 👍🏻

Re: Nest aware subscription

Juni — Thu, 29 Dec 2022 18:09:55 GMT

Hi there,

I’m glad your issue is resolved now. I’ll keep this thread open for 1 more day. If you need further help, let me know.

Cheers,

Juni