topic Re: Linking paramount plus in Apps / Account

Linking paramount plus

Rachelsw91 — Sun, 11 Dec 2022 22:21:37 GMT

I can’t seem to add my paramount plus to the list of media, although it says it should be there to be able to link my account. Does anyone know how to add the app onto my google home app to I can link it?
Thanks

Re: Linking paramount plus

Azarco — Tue, 20 Dec 2022 21:12:05 GMT

Hey Rachelsw91,

Thanks for reaching out — let's check this out.

Is this the first time you're trying to link your Paramount+ account? What country are you located in? Also, do you have the latest version of the Google Home app? Try using a different mobile device to see if you'll get the same result.

Best,

Alex

Re: Linking paramount plus

aatienza — Sat, 24 Dec 2022 00:20:36 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Alex.

Thanks,

Archie

Re: Linking paramount plus

aatienza — Tue, 27 Dec 2022 01:06:15 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Linking paramount plus

Rachelsw91 — Tue, 27 Dec 2022 08:38:15 GMT

Hi yea it’s first time and yes app up to date on the iPhone

Re: Linking paramount plus

Azarco — Tue, 27 Dec 2022 20:07:52 GMT

Hi Rachelsw91,

Thanks for letting us know. Have you tried using a different mobile phone? Also, could you tell us what country you're from?

Best,

Alex

Re: Linking paramount plus

Rachelsw91 — Wed, 28 Dec 2022 08:57:54 GMT

Hi, no I don’t have another phone to try from and I’m from uk

Re: Linking paramount plus

Azarco — Thu, 29 Dec 2022 22:41:20 GMT

Hello there,

Could you provide us the following information:

Cast firmware version of your speaker.
Google Home app version.
iOS version of your iPhone.
Try logging out from your Paramount plus app then, reinstall it.

Regards,

Alex

Re: Linking paramount plus

Azarco — Sun, 01 Jan 2023 22:45:43 GMT

Hello Rachelsw91,

It's us again. How's it going with linking your Paramount plus account to your Google Home app? Let us know if you have the chance to try the steps above.

Thanks,

Alex

Re: Linking paramount plus

Azarco — Mon, 02 Jan 2023 22:47:39 GMT

Hi there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Alex

Re: Linking paramount plus

jooflaherty — Tue, 03 Jan 2023 21:41:20 GMT

I also have this problem and Google it periodically to see if there's any update, so I have tried on multiple phones and installs now. I'm using a Google Pixel 7 phone in the UK. My Home app is on 2.62.80.2. The Cast device firmware is on 1.56.275994. I know I'm not the OP just wanted to chime in so that it doesn't look like an isolated issue!