topic Re: Home won't remove from Nest app in Apps / Account

Home won't remove from Nest app

oldpearse — Sun, 27 Nov 2022 19:14:34 GMT

Hi. I have two homes in my nest app. The one with no devices on which I have renamed X allows me to 'Remove Home' from home info setting. When I restart the Nest app after removing the same home X is back again. The other home does not have the removal option so I assume that is linked to my Home app. How do I remove home X permanently please?

Re: Home won't remove from Nest app

janthadeus — Sun, 11 Dec 2022 22:09:31 GMT

Hi oldpearse,

I’m sorry for the delay and I appreciate your efforts here.

Here’s how to delete the home called home X in the Google Home app:

Open the Google Home app .
Switch to the home you want to delete.
Tap Settings > Delete this home > Delete.

Let me know how it goes.

Thanks,

Re: Home won't remove from Nest app

oldpearse — Mon, 12 Dec 2022 06:52:53 GMT

Hi JT. Thanks for the response.

I only have the one home in my Home app. I can see two homes in the nest app. I can remove the home called X from the Nest app but it reappears when the nest app is restarted.

Re: Home won't remove from Nest app

janthadeus — Tue, 13 Dec 2022 03:38:40 GMT

Hey there,

Thanks for checking that for us. Could you uninstall and reinstall your Nest app and sign out from the app then sign back in. Then, let me know how it goes?

Regards,

Re: Home won't remove from Nest app

oldpearse — Tue, 13 Dec 2022 19:52:14 GMT

Hi JT,

I have tried what you suggested by removing home X from nest app, logging out of nest app then uninstalling nest app. When I reinstall and log back in home X is back again!

Any other suggestions appreciated, thanks.

Re: Home won't remove from Nest app

janthadeus — Mon, 19 Dec 2022 22:23:44 GMT

Hi there,

Thanks for your patience. To help us get a better picture of what's happening, do you mind sharing a screenshot?

Thanks,

Re: Home won't remove from Nest app

oldpearse — Tue, 20 Dec 2022 22:35:40 GMT

Hi, having trouble sending as screen shot. If I reply using Gmail with attached screenshot I get :

Address not found

Your message wasn't delivered to # because the address couldn't be found or is unable to receive email.

I can't attach images in the web view as errors when attaching.

To describe, at the bottom of my nest app I have two home tabs, one labelled home and one labelled X.

Re: Home won't remove from Nest app

janthadeus — Mon, 26 Dec 2022 01:50:50 GMT

Hey there,

Thanks for your efforts. Kindly follow the steps below to upload the screenshot:

Click Insert Image.
Choose an image source location.
Follow the on-screen instructions.
Also, you can tap the "Drag and Drop" option. Maximum attachment is 5 MB.

Thanks,

Re: Home won't remove from Nest app

aatienza — Thu, 29 Dec 2022 03:45:19 GMT

Hello there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT.

Thanks,

Archie

Re: Home won't remove from Nest app

aatienza — Tue, 03 Jan 2023 22:23:05 GMT

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,
Archie