topic Removing disconnected device in Apps / Account

Removing disconnected device

cribou — Wed, 04 Jan 2023 19:36:51 GMT

As many others, I am unable to remove devices that have been once connected but later removed from my home before being deleted from my Google Home app. I have read many threads but no solution so far. For instance, I had a Google Chromecast configured in my Google Home app. The Chromecast is gone but I still have the greyed tile on the device list with a useless "Disconnected device" message appearing when clicking on it. On this same screen, clicking on the gear icon displays the following message: "Unable to access device settings".

So how to remove it from my Google Home app list of devices?

This issue is YEARS old and I though the revamped Google Home app will finally solve it. I am now part of the Public Preview of the redesigned app and the issue is still there!

Did anyone find a solution to this issue?

Re: Removing disconnected device

kiltguy2112 — Wed, 04 Jan 2023 19:44:01 GMT

This may not work on the preview.

Create a new home in the app. Put the offending devices in the new home. Delete the new home.

Re: Removing disconnected device

cribou — Wed, 04 Jan 2023 20:15:15 GMT

Yeh! That works. Thanks!

PS: Is anyone at Google planning to fix this with a simple "delete" option?

Re: Removing disconnected device

kiltguy2112 — Wed, 04 Jan 2023 20:41:16 GMT

Wouldn't know, we are just end users like yourself helping out other end users. You can ask for the feature to be added just say "hey Google send feedback".

Re: Removing disconnected device

Juni — Tue, 10 Jan 2023 18:25:54 GMT

Hi folks,

Thanks for the help, @kiltguy2112.

@cribou, thanks for posting. I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.

Regards,

Juni

Re: Removing disconnected device

Juni — Fri, 13 Jan 2023 20:54:05 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Removing disconnected device

Juni — Sat, 14 Jan 2023 22:14:59 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni