topic Re: Home/Away can't set up in Apps / Account

Home/Away can't set up

AhmedMatter — Sat, 24 Dec 2022 18:22:02 GMT

When I'm trying to set up a home/away get a error "something went wrong please try again"

I don't now why

Re: Home/Away can't set up

Juni — Thu, 29 Dec 2022 15:02:50 GMT

Hi AhmedMatter,

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. A few things: are you trying to use the Home/Away Assist or Home & Away Routines? Which Nest devices do you own? Is this the first time that you are setting it up or it was working before? Check the information below to know the difference between the two features.

Home/Away Assist is a Nest app feature that automatically changes Nest devices’ behavior based on home occupancy status, determined by phone geolocation, device sensors, or a combination of the two. It's available to both non-migrated and migrated Nest Account customers.

Home & Away Routines is a feature of the Google Home app available to customers with Nest devices and services with a Google Account.

You can check these links for more information.

Change Home/Away Assist settings

Change Home & Away Routines settings

Keep me posted.

Thanks,

Juni

Re: Home/Away can't set up

AhmedMatter — Thu, 29 Dec 2022 15:29:35 GMT

Thanks for replying

I'm trying to use home\ away routine
My device nest mini
First time to set up

Re: Home/Away can't set up

AhmedMatter — Thu, 29 Dec 2022 15:30:41 GMT

I'm to use it on google home app but not set up with me

Re: Home/Away can't set up

Azarco — Mon, 02 Jan 2023 22:23:35 GMT

Hey there,

Thanks for the details. Are you using a regular Google Account? Are you connecting your device to a private home network? Try reinstalling your Google Home app. If the persists, try using a different phone to see if you'll get the same result.

Best,

Alex

Re: Home/Away can't set up

Azarco — Thu, 05 Jan 2023 22:26:44 GMT

Hello AhmedMatter,

I wanted to follow up and see if you are still in need of any help. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

Re: Home/Away can't set up

Juni — Fri, 06 Jan 2023 22:49:11 GMT

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Regards,

juni