topic Re: Nest App not importing/adding an existing Home. in Apps / Account

Nest App not importing/adding an existing Home.

Monjos — Tue, 27 Dec 2022 01:55:16 GMT

Evening all,

I have used Nest products since launch and have never run into this issue.

I launched the Nest App on IOS and it prompted me to sign-in the Google. Not a big deal just figured a session had timed out or the app updated.

I sign in and it prompts me to "add a home". I have had the same home for over 5 years in Nest.

Regardless, it seems to see my "Google Home" house called "Home".

I continue to fill out the prompts but then hit a blank screen....shown in screenshots.

Can't add anything and don't see anything. If I access the web interface it just loops for me to add a home.

If I close the app or uninstall and retry it just makes me try to add the home over again.

Any thoughts?

Re: Nest App not importing/adding an existing Home.

Jimmy_J — Tue, 27 Dec 2022 16:34:19 GMT

google's acquisition of Nest has been beyond embarrassing. The Nest app is no longer - everything has to be done through home - even if you already have everything on Nest app you cannot make changes. I think it is ridiculous.

Re: Nest App not importing/adding an existing Home.

Juni — Tue, 03 Jan 2023 19:25:08 GMT

Hi folks,

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. A few things: which Nest device are you trying to add? What is the exact message that you are getting when you try to add a device? Did you migrate your Nest account? Do you have a Nest aware subscription?

Since you uninstall and reinstall the app have you tried using another phone to further isolate the issue?

Looking forward to your response.

Thanks,

Juni

Re: Nest App not importing/adding an existing Home.

Juni — Fri, 06 Jan 2023 20:51:40 GMT

Hello there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

Re: Nest App not importing/adding an existing Home.

Juni — Sat, 07 Jan 2023 21:08:29 GMT

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni