topic Re: Philip Hue linked. Something went wrong. Please try again in Apps / Account

Philip Hue linked. Something went wrong. Please try again

AMG1988 — Sat, 31 Dec 2022 05:41:20 GMT

my Philip Hue light bulbs will no longer connect with my Google home. I’ve connected my lights before thru Bluetooth after the updates it no longer connects.

Re: Philip Hue linked. Something went wrong. Please try again

Azarco — Wed, 04 Jan 2023 18:56:27 GMT

Hi AMG1988,

We're sorry to hear that you're having problem connecting your Philips Hue lights to your Google Home, let's check this out.

Are you getting any message when setting up your lights? Can you still see your lights on the Google Home app? Also, can you still control them manually? Could you try rebooting your lights by turning the switch or unplug for ten seconds, then turn it back on? Reinstalling your Google Home app might work too.

Best,

Alex

Re: Philip Hue linked. Something went wrong. Please try again

Juni — Sat, 07 Jan 2023 19:41:21 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Philip Hue linked. Something went wrong. Please try again

Dan_A — Sun, 08 Jan 2023 21:03:21 GMT

Hi AMG1988,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Dan