topic Re: I can not add guests to my Nest Yale lock in Apps / Account

I can not add guests to my Nest Yale lock

JohnF — Tue, 31 Aug 2021 22:50:40 GMT

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Mitch Litvak

After i add a name to the ADD A GUEST part of the app, i get the message: Guest Something went wrong. Please try again. I have been trying for 2 weeks.

Re: I can not add guests to my Nest Yale lock

JohnF — Tue, 31 Aug 2021 22:51:08 GMT

Hi there, Mitch.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. This is a known issue at this time. We are still working on a fix. I do not have an ETA for you but I will collect your feedback and send it forward. Thank you for your patience! You can use the Nest web app (home.nest.com) to set the start and end times for your guest passcodes or camera schedules.

-from Brad C. (Community specialist)

Re: I can not add guests to my Nest Yale lock

Granitegaga — Tue, 14 Sep 2021 21:34:27 GMT

John - I have the same issue. First of all it knock out all my loaded passcodes at the end of July. I had to give my manager our personal entry code (not good) so they can access the house for all staff. I cannot add codes, add guests, or edit codes - HELP! I have a very important guest this week and need to get this fixed

Re: I can not add guests to my Nest Yale lock

RonWMerrill — Wed, 22 Sep 2021 21:28:10 GMT

I have the same issue. I can't add guests or modify existing guests. I have a neighbor that is supposed to watch my dog this weekend and I can't give her access other than giving her my code. This needs to be fixed.

Re: I can not add guests to my Nest Yale lock

rodzbrandon — Wed, 06 Oct 2021 22:19:43 GMT

I am having the same issue, has this been resolved?

Re: I can not add guests to my Nest Yale lock

rodzbrandon — Wed, 06 Oct 2021 22:20:25 GMT

Hi Ron do you know if this issue has been resolved?

Re: I can not add guests to my Nest Yale lock

CarolC — Fri, 08 Oct 2021 12:31:06 GMT

Any clue when this will be resolved? Having same issue for my air bnb. Can we get an update??

Re: I can not add guests to my Nest Yale lock

152TR — Fri, 22 Oct 2021 16:31:29 GMT

Still seems to be an issue. Has anyone worked it out?

Re: I can not add guests to my Nest Yale lock

152TR — Mon, 25 Oct 2021 07:08:20 GMT

Does anyone from Google Nest monitor this feed to provide help

Re: I can not add guests to my Nest Yale lock

JennyLee — Wed, 27 Oct 2021 23:13:25 GMT

I have the same issue, has anyone gotten assistance? Or have a number to call?

Re: I can not add guests to my Nest Yale lock

CarolC — Wed, 27 Oct 2021 23:23:03 GMT

No one has replied to help either!!! Frustrating! Thinking about replacing it with a company that keeps their stuff working! Anyone have any suggestions?

Re: I can not add guests to my Nest Yale lock

Hang — Wed, 03 Nov 2021 00:51:41 GMT

Same issue with me and can’t get a response, wow. Can you say class action lawsuit!

Re: I can not add guests to my Nest Yale lock

rodzbrandon — Wed, 03 Nov 2021 00:57:10 GMT

mine is now fixed. I did a hard reset on the device, uninstalled the app, added it back as a new lock. Such a headache. And it didn’t actually work until I gave up and tried it remotely as opposed to being on the same signal.

Re: I can not add guests to my Nest Yale lock

Boilerbuzz — Fri, 12 Nov 2021 22:42:14 GMT

Frankly, this post is NO help to anyone at all. The website doesn't let you ADD guest codes. I contacted Google directly. Turns out that my Nest Connect was not plugged in. Once that was connected and working fine, I could add guest. I suggest other people check their Nest Connect to address this issue.

Re: I can not add guests to my Nest Yale lock

CarolC — Sat, 13 Nov 2021 16:59:39 GMT

Well I am glad that worked for you. My nest connect is plugged in. But thanks for making me check to be sure.
PS. The thread is helpful to me to see that I am not the only one with the issue. Google stinks!

Re: I can not add guests to my Nest Yale lock

dancindeb1525 — Mon, 29 Nov 2021 06:18:15 GMT

I have 3 properties, 2 of them still working fine, but my home nest won't allow me to see guest passcodes, add a guest or change their code. What's the status on this problem.

Re: I can not add guests to my Nest Yale lock

Boilerbuzz — Mon, 13 Dec 2021 12:14:17 GMT

My issue was resolved by resetting my nest hub.

Re: I can not add guests to my Nest Yale lock

Dvh14 — Tue, 28 Dec 2021 01:49:20 GMT

I have the same issue on iOS specifically. I tried resetting lock to factory conditions and resetting. Nothing worked. I called Nest support and they said this is a known issue since July 2021. There’s an internal case about this they were referring to. Support told me likely workaround is to use Android device but I only have iOS devices. (Go figure they would suggest me to use Android huh?). They also have no ETA in the fix. It’s disappointing google has not been able to fix this issue for 6 months and that the only potential workaround is to buy an android device or a new lock from a different company.

Re: I can not add guests to my Nest Yale lock

Boilerbuzz — Tue, 28 Dec 2021 16:39:42 GMT

Do you have a Nest hub? Is it in range of your lock? Shouldn’t matter if it’s iOS. The tech you talked to was not very good at their job.

Re: I can not add guests to my Nest Yale lock

Dvh14 — Tue, 28 Dec 2021 16:46:06 GMT

I do not have a nest hub unfortunately. I will try an Android device and see if that works.