topic Re: Turning on Nest Floodlight with Google Home preview app in Apps / Account

Turning on Nest Floodlight with Google Home preview app

SteveI — Wed, 11 Jan 2023 16:38:40 GMT

With the regular Google Home app, I could manually turn on the floodlights for the Nest floodlight camera. I do not see a way to do this with the preview app. It could be user error, but I can’t find it.

Re: Turning on Nest Floodlight with Google Home preview app

eclipxe — Thu, 12 Jan 2023 03:03:17 GMT

I’m seeing the same.

Re: Turning on Nest Floodlight with Google Home preview app

SteveI — Thu, 12 Jan 2023 03:16:32 GMT

I’m suspecting it may be unrelated to the preview. I reverted to the regular version of Google Home and the Nest Floodlight light controls were missing there also. I removed the camera from the app, did a factory reset, and re-added. That did not help

Re: Turning on Nest Floodlight with Google Home preview app

eclipxe — Thu, 12 Jan 2023 03:30:24 GMT

Agreed. I tried the same. This seems to be a problem on the Google end. Interestingly- it seems like the camera in the app is being identified as just a Nest Cam (Battery) and not a floodlight cam.

Re: Turning on Nest Floodlight with Google Home preview app

justsam — Sun, 15 Jan 2023 20:13:39 GMT

When I first installed my Nest Floodlight the "Camera" was identified as a Nest Cam (battery). This is because that is what it really is. It is a Nest Cam (battery) that has a continuous power source. Also that is why it has a battery back up for the camera portion.

Re: Turning on Nest Floodlight with Google Home preview app

SteveI — Sun, 15 Jan 2023 21:20:27 GMT

It’s odd. The floodlight camera and light had both been working fine for months

Now:

the floodlight controls have disappeared from Google Home
The floodlight seems to function fine independently. Ie. Motion activates the lights at night
The camera does not seem to be charging while connected to the floodlight base
- the plugged in indicator (infinity sign ) is present
- there is a message “Make sure your power cable and adapter are connected and compatible with your camera”
- I get a low battery indicator after a few days
i have removed/factory reset and re-added a few times
If I remove the camera, I can charge it manually

I’ll try calling in to support again

Re: Turning on Nest Floodlight with Google Home preview app

justsam — Sun, 15 Jan 2023 23:42:21 GMT

Are you sure you have power at the light location? I am talking about the 120 Volt AC power. Has a power wire become loose? Did someone flip a light switch that needs to be on?

Re: Turning on Nest Floodlight with Google Home preview app

SteveI — Mon, 16 Jan 2023 00:38:04 GMT

Yes, of course. The floodlights work

Re: Turning on Nest Floodlight with Google Home preview app

eclipxe — Mon, 16 Jan 2023 00:39:37 GMT

Yes. This is a bug on the google side. The flood light comes on when motion is detected but it no longer shows as a switch to control and you can’t change any of the motion settings anymore. Problem persists even after a full reset. This is a google bug.

Re: Turning on Nest Floodlight with Google Home preview app

SteveI — Mon, 16 Jan 2023 01:22:28 GMT

Thanks. Now that I look, it seems

pretty common. I could temporarily live with the floodlight not appearing in the app, but the lack of charging and short battery life are a pain. Seems like both issues are known

Re: Turning on Nest Floodlight with Google Home preview app

justsam — Mon, 16 Jan 2023 17:36:28 GMT

Opps, I missed the fact that it was working as a floodlight on motion detect. Only thing I can offer is to check the small cord that attaches the camera to the light. Remove, air blast, contact cleaner, and then reattach. Might get lucky but it sounds like a Google fault that others have experienced.

Re: Turning on Nest Floodlight with Google Home preview app

eclipxe — Tue, 17 Jan 2023 05:24:11 GMT

Interesting just today I can control floodlight settings on this camera! Something must have been fixed on the google side.

Re: Turning on Nest Floodlight with Google Home preview app

eclipxe — Tue, 17 Jan 2023 05:26:19 GMT

But I still don’t have a separate light control for the floodlight in the home app. I can’t turn it on and off manually.

Re: Turning on Nest Floodlight with Google Home preview app

eclipxe — Tue, 17 Jan 2023 05:29:00 GMT

Ah, I had to expand the entire location and now I do see the floodlight control. This seems fixed for me.

Re: Turning on Nest Floodlight with Google Home preview app

Jake — Wed, 18 Jan 2023 20:28:28 GMT

Hey there,

I am glad to hear that the issue seems to be fixed. I wanted to check in and see if you had any questions from here. Please let me know, as I would be happy to assist, and answer any you may have.

Best regards,
Jake

Re: Turning on Nest Floodlight with Google Home preview app

Jake — Tue, 24 Jan 2023 19:09:40 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

Re: Turning on Nest Floodlight with Google Home preview app

SteveI — Tue, 24 Jan 2023 19:33:42 GMT

It turns out the unit was defective. I called into support and they sent a replacement unit that fixed the problem

Re: Turning on Nest Floodlight with Google Home preview app

Jake — Wed, 25 Jan 2023 19:05:44 GMT

Hey there,

I am glad to hear you were able to get support, and the new device is working. With everything being resolved, I am going to go ahead and lock the thread at this time. If you have any questions from here, please feel free to create a new post.

Best regards,

Jake