topic Re: Streaming problem with Mi Camera 2k in Apps / Account

Streaming problem with Mi Camera 2k

JoMi — Fri, 13 Jan 2023 08:29:59 GMT

I recently bought a Mi Camera 2k (Magnetic Mount) it says on the box that it is compatible with google assistant. But when I connected it with the G home app the device is there but I cannot do anything to it. The home app is not showing a preview of the camera (if its supported) and can't even stream it in Chromecast. I tried resetting and reconnecting but it's not working. So, I don't know if the problem is the camera or the app?

Re: Streaming problem with Mi Camera 2k

Muddi — Wed, 18 Jan 2023 03:41:15 GMT

Hey JoMi,

Thanks for sharing details about the issue here. I know how important it is for you to be able to stream your Mi camera on your TV. Let's try to get to the bottom of this.

A few questions:

Are you able to stream your camera on the native app?
What type of Chromecast device do you have?
Are you able to cast music or movies to your Chromecast device?
What is the message that you're getting when you try to stream your camera via voice command to your TV?

Looking forward to your response.

Cheers,

Muddi

Re: Streaming problem with Mi Camera 2k

JoMi — Wed, 18 Jan 2023 03:53:12 GMT

Are you able to stream your camera on the native app? - YES
What type of Chromecast device do you have? - 4th Gen with G TV 2020 4K
Are you able to cast music or movies to your Chromecast device? - YES
What is the message that you're getting when you try to stream your camera via voice command to your TV? - "Sorry, something went wrong for the door camera"

What I already did (Twice)
Reset the camera - reconnect it to its native app
Relink mi home (camera) on google home

Re: Streaming problem with Mi Camera 2k

Muddi — Wed, 18 Jan 2023 23:20:13 GMT

Hey JoMi,

I appreciate the quick response. To confirm, are you able to stream the camera directly on your TV? Also, do you get the same response when using the Google Assistant app on your phone?

Keep us posted.

Cheers,

Muddi

Re: Streaming problem with Mi Camera 2k

JoMi — Thu, 19 Jan 2023 02:02:49 GMT

All of these things doesn't work... I have a one last question. Does Google home support Xiaomi products?

Re: Streaming problem with Mi Camera 2k

Muddi — Thu, 19 Jan 2023 08:56:24 GMT

Hey JoMi,

Xiaomi products are supported. However, we don't have a list of devices that can be controlled using Google speakers and displays. It is best if you could check with the manufacturer so they can verify if your Xioami device is supported.

Cheers,

Muddi

Re: Streaming problem with Mi Camera 2k

Jeff — Wed, 25 Jan 2023 23:19:07 GMT

Hey JoMi,

I just wanted to follow up and see if you were able to find out from Xiaomi whether or not your specific device is Google supported. Also, if you're still having troubles streaming, please let us know.

Thanks,
Jeff

Re: Streaming problem with Mi Camera 2k

Azarco — Sun, 29 Jan 2023 21:51:58 GMT

Hello there,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Best,

Alex