topic Re: Nest App down after working 2 hours in Apps / Account

Nest App down after working 2 hours

RayMak — Mon, 27 Sep 2021 15:51:24 GMT

Installed Nest App yesterday, then installed the Nest Learning thermostat from Costco, app worked fine for 2 or 3 hours, and then failed to log in/start up. Wifi is in good working condition. Thermostat seems working fine with manual adjustments, but not the app. Need advice on fixing this app issue. Thanks!

Re: Nest App down after working 2 hours

GarrettDS — Fri, 01 Oct 2021 16:22:46 GMT

Hey there RayMak,

Sorry to hear that the Nest app is giving you troubles, I'm sure this may be confusing, but I'm happy to look into this for you.

Would you mind letting me know if you're still having issues with the Nest app?

Also, have you tried uninstalling and reinstalling the app?

I look forward to your response.

Best regards,

Garrett DS

Re: Nest App down after working 2 hours

GarrettDS — Mon, 04 Oct 2021 17:55:27 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Nest App down after working 2 hours

RayMak — Mon, 04 Oct 2021 20:32:35 GMT

Best App working again on the next day. Thanks!

Re: Nest App down after working 2 hours

GarrettDS — Mon, 04 Oct 2021 21:43:11 GMT

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS