topic Re: Nest and Google Home Question in Apps / Account

Nest and Google Home Question

doclock07 — Sun, 15 Jan 2023 17:34:53 GMT

We have a Nest Doorbell and recently installed a Google camera outside over the garage. We have been using the Google Home app for the camera and then today the doorbell was added to the app but shows up on a separate screen from the camera. Is there a way to move the doorbell over to the same screen as the camera?

Re: Nest and Google Home Question

Jimmy_J — Tue, 17 Jan 2023 23:46:31 GMT

nope. google's acquisition of NEST has been so embarrassing!

Re: Nest and Google Home Question

MplsCustomer — Wed, 18 Jan 2023 01:42:29 GMT

@doclock07

I don't understand what you mean by a "separate screen". Do you have the doorbell and camera in separate "rooms"?

If you click on the "Cameras" icon you will see all of your video feeds.

Re: Nest and Google Home Question

aatienza — Fri, 20 Jan 2023 02:34:15 GMT

Hey doclock07,

Thanks for reaching out. Are your cameras set up in different homes? If so, you can follow this guide on how to move a device to a different home.

I appreciate the help, MplsCustomer.

Thanks,

Archie

Re: Nest and Google Home Question

janthadeus — Tue, 24 Jan 2023 05:43:23 GMT

Hi there,

How's it going? Did you get a chance to try the steps in the guide shared by Archie? If so, how did it go? Let us know if you need more help.

Thanks for the help, MplsCustomer and Archie.

Regards,

Re: Nest and Google Home Question

doclock07 — Tue, 24 Jan 2023 23:55:48 GMT

unfortunately, it did not. We have tried several times to move it (and to migrate Nest to Google Home) without success. Looking at doing a factory reset on both devices and starting over. I appreciate the response from Mplscustomer and Archie - just have not had time to get back on here lately.

Re: Nest and Google Home Question

Brad — Wed, 08 Mar 2023 18:11:56 GMT

Hi there,

Let me know if you need anything from me, as I know it's been a minute since we have checked in. I'm just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Nest and Google Home Question

Brad — Fri, 10 Mar 2023 17:01:55 GMT

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

Re: Nest and Google Home Question

doclock07 — Fri, 10 Mar 2023 22:31:22 GMT

Problem solved! Thank you!

Re: Nest and Google Home Question

aatienza — Wed, 15 Mar 2023 02:56:58 GMT

Hey doclock07,

That's great to hear! Let us know if you have other question as I'll be locking the thread after 24 hours.

Thanks,

Archie