topic Home app bug on Samsung devices running OneUI 5 in Apps / Account

Home app bug on Samsung devices running OneUI 5

BryGuy64 — Sun, 22 Jan 2023 05:42:04 GMT

Hello, I'd like to report a bug that's been bothering me and others I know with the Google Home application on oneui 5 on Samsung devices (Witnessed on Z Fold 2, S20+, S22, and my S22 Ultra). Sometimes after using the app, audio cuts out in 1-2 second long intervals, and plays for half a second in between said intervals, making audio almost useless, and it even cuts out audio for notifications. I have yet to see if this affects calling, but it's a major hinderence to an average user. It seems that the issue is triggered by opening the live view for any cameras within the app. Solvable by either force closing the application, or rebooting the device.

Re: Home app bug on Samsung devices running OneUI 5

Juni — Wed, 25 Jan 2023 22:34:13 GMT

Hi BryGuy64,

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. When did your issue begin? Which Nest Camera model do you own? You can try to uninstall and reinstall the Google Home app then observe if it will make a difference.

Let me know how it goes.

Regards,

Juni

Re: Home app bug on Samsung devices running OneUI 5

Juni — Sat, 28 Jan 2023 22:50:52 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Home app bug on Samsung devices running OneUI 5

Jake — Mon, 30 Jan 2023 18:25:10 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake