topic nest app won’t work to switch on heating in Apps / Account

nest app won’t work to switch on heating

Kam1 — Sun, 22 Jan 2023 18:24:25 GMT

Hi I have a 3rd generation nest with heatlink, the heatlink is showing solid green, but my nest app won’t switch heating on as per schedule. Having to go to boiler and switch heating on and off.. frustrating

can anyone help

Re: nest app won’t work to switch on heating

Northernlampy — Tue, 31 Jan 2023 18:44:09 GMT

I have the same. Nest says that it is on but radiators are cold. Heating on starts when I switch heat off then on again and wait the 3 minutes whilst it resets

Re: nest app won’t work to switch on heating

OannaCG — Thu, 02 Mar 2023 09:12:18 GMT

Hi @Kam1! Sorry to hear about this, but no worries, I'll do my best to assist you. Could you please send me a screenshot with the schedule and let me know when it's not following it exactly?

Re: nest app won’t work to switch on heating

OannaCG — Thu, 02 Mar 2023 09:14:37 GMT

Hi @Northernlampy ! Let's try to perform a click test and see if this behavior is because of the Heat Link. Therefore, please go by the Heat link with your Nest app device and do the following steps: using the Nest App, make sure the display is black and call for heat, the screen should change into orange and listen for a click from the Heat Link. Then turn off the heating (the screen should turn black) and listen for the "click" sound. Let me know how it went afterwards.

Re: nest app won’t work to switch on heating

UanaC — Sat, 04 Mar 2023 10:13:17 GMT

Hi there! Just checking in with you. Did you manage to see the message from above?

Thanks, Oana.

Re: nest app won’t work to switch on heating

UanaC — Sun, 05 Mar 2023 14:40:47 GMT

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.