topic Re: App offline today in Apps / Account

App offline today

TU51 — Thu, 19 Jan 2023 19:41:58 GMT

Just opened App it says offline. Says its been offline for 4 hours. The Internet is working so I assume its to do with Nest

Any ideas

Re: App offline today

Juni — Tue, 24 Jan 2023 18:17:31 GMT

Hi TU51,

Thanks for posting here in the Google Nest Community.

I know how it feels when something isn’t working as it should. A few things: Are you having issues with your Nest speaker/display? If so, which Nest speaker/display are we working with? Is this the first time that this happened? Were you experiencing any internet outages recently?

You can do a sequential reboot. First, unplug your Nest speakers/ displays for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal. Observe if the issue remains.

Keep me posted.

Regards,

Juni

Re: App offline today

Juni — Fri, 27 Jan 2023 21:34:46 GMT

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Juni

Re: App offline today

Juni — Sat, 28 Jan 2023 22:40:44 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni