topic Re: Connecting to google cloud in Apps / Account

Connecting to google cloud

Wood4hrs — Wed, 11 Jan 2023 21:35:12 GMT

I am trying to get my Hisense tv to run my pictures through google photos. I have installed the Google Home app. I tap on my tv and go to the gear icon and it says problem connecting to the cloud

can anyone help me out?

Re: Connecting to google cloud

Duplo82 — Sat, 14 Jan 2023 06:46:13 GMT

Are you both your device on the same network?

Re: Connecting to google cloud

Duplo82 — Sat, 14 Jan 2023 06:48:17 GMT

@Wood4hrs 🤘🏼

Re: Connecting to google cloud

Wood4hrs — Sat, 14 Jan 2023 14:26:57 GMT

Yes, they are both on the same network

Re: Connecting to google cloud

Wood4hrs — Sat, 14 Jan 2023 14:29:53 GMT

Hook ‘‘em horns !!!

Re: Connecting to google cloud

Muddi — Wed, 18 Jan 2023 02:56:25 GMT

Hey Wood4hrs,

Thanks for reaching out. My apologies for the delayed response. I can feel your excitement in controlling your Hisense TV on the Google Home app - let me help you with your concern. To confirm, is this an Android or cast-enabled TV? What is the specific model? How did you link it from the Google Home app? What are the troubleshooting steps that you've done?

@Duplo82 : I appreciate your help here!

Looking forward to your response.

Cheers,

Muddi

Re: Connecting to google cloud

Azarco — Wed, 25 Jan 2023 23:50:12 GMT

Hello there,

We wanted to follow up and see if you are still in need of any help. Let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.

Best,

Alex

Re: Connecting to google cloud

Wood4hrs — Thu, 26 Jan 2023 15:38:12 GMT

I still can’t connect to the cloud. Is there some sort of fee for the cloud via Google home

Re: Connecting to google cloud

Wood4hrs — Thu, 26 Jan 2023 15:54:21 GMT

It is a Hisense 75u8h. I can connect to tv via Google home but I can’t connect Google home to Google photos

Re: Connecting to google cloud

Azarco — Thu, 26 Jan 2023 22:10:36 GMT

Hi Wood4hrs,

Gotcha. Have you tried using a different phone (Android) to see if you'll get the same result. If the issue persists, try using a different Google Account to see if you'll get the same result.

Keep us posted.

Thanks,

Alex

Re: Connecting to google cloud

Wood4hrs — Fri, 27 Jan 2023 15:09:30 GMT

I tried using my iPhone and low and behold it started t work

thanks

Re: Connecting to google cloud

Princesss — Sat, 28 Jan 2023 00:11:24 GMT

Hi Wood4hrs,

Thanks for updating us. Glad to know that it worked!

Since this has been resolved, we'll consider this complete and will lock the thread in 24 hours. Feel free to start a new one if you need assistance with your Google Nest devices and the Community would gladly lend a hand.

Best,

Princess