topic Re: Netflix and chromecast not working in Apps / Account

Netflix and chromecast not working

asudanigirish — Wed, 28 Dec 2022 23:18:00 GMT

Getting an error SSCR-S4010-2002-N when trying to cast from any Netflix app / account to Chromecast

I'm able to cast other services like youtube, disney, prime to chromecast

Re: Netflix and chromecast not working

JenniferV — Sun, 01 Jan 2023 22:37:47 GMT

Hi asudanigirish,

Thanks for reaching out to the Chromecast Community forum!

A few questions: what type of Chromecast device do you have? When did the issue start? I researched this and found the information and steps from the Netflix website. They stated that this message typically points to a problem preventing your Android device from communicating with your Chromecast. Check the steps below:

Turn your Chromecast off, then back on:

Turn off your device. If your device has a power cable, unplug it.
Make sure your device is completely off, not just in sleep or standby mode.
Leave your device off for 15 seconds.
Turn on your device and try Netflix again.

Turn your Android phone or tablet off, then back on:

Turn off your Android. Make sure it's powered off, not just locked.
Turn it back on.
Try Netflix again.

If the issue persists, please reach out to Netflix so they can further investigate on this issue.

Thanks,

Jennifer

Re: Netflix and chromecast not working

JenniferV — Wed, 04 Jan 2023 22:59:41 GMT

Hello there,

I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

Re: Netflix and chromecast not working

JenniferV — Thu, 05 Jan 2023 23:14:01 GMT

Hey asudanigirish,

I haven't heard from you so I’ll be locking this thread after 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: Netflix and chromecast not working

asudanigirish — Fri, 06 Jan 2023 15:19:11 GMT

I tried your steps and even reached out to netflix team and they were also not able to provide any support.

I replaced the chromecast which is working fine..

This issue started happening a week ago till then i was able to use ut since many couple of years.

thank you!

Re: Netflix and chromecast not working

Jeran — Fri, 20 Jan 2023 17:39:48 GMT

Thank you for helping out on this thread, Jennifer!

Hey there asudanigirish,

I'm just checking up on this thread, I'm sorry it took so long. It seems like you were able to find a workaround by using a different device. Did you still want to troubleshoot the old Chromecast, or are you good to go?

I look forward to hearing from you.

Best regards,
Jeran

Re: Netflix and chromecast not working

Jeran — Wed, 25 Jan 2023 16:12:15 GMT

Hey there asudanigirish,

Do you have any more questions that we can address?

Thank you,
Jeran

Re: Netflix and chromecast not working

Jeran — Thu, 26 Jan 2023 16:51:11 GMT

Hey asudanigirish,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Netflix and chromecast not working

asudanigirish — Thu, 26 Jan 2023 17:50:31 GMT

Please close the ticket.. i have to replace my chromecast with new one

Re: Netflix and chromecast not working

Jeran — Thu, 26 Jan 2023 18:29:13 GMT

Hiya asudanigirish,

No problem at all. In that case, I'll go ahead and lock this thread. If you have any more questions in the future, feel free to create a new thread.

I hope you have a good one.

Best regards,
Jeran