topic Adding New Family Members in Apps / Account

Adding New Family Members

Purplebug — Thu, 26 Jan 2023 23:51:37 GMT

Hi,

I’ve been trying to add my spouse to the app so he can also view the house. I keep getting an error message that says “can’t send invite right now”. What am I supposed to do? He has an outlook email account.

Re: Adding New Family Members

MplsCustomer — Fri, 27 Jan 2023 02:33:45 GMT

@Purplebug

Google Nest "household" members have to have a gmail account. When they don't, Google Nest returns this misleading error message.

Re: Adding New Family Members

Purplebug — Fri, 27 Jan 2023 02:48:23 GMT

Ok we got past that step but now the app is showing him offline and he can’t get on.

Re: Adding New Family Members

janthadeus — Wed, 01 Feb 2023 02:02:40 GMT

Hi folks,

Purplebug, I’m sorry for the trouble here. May I know what type of Nest device is offline?

I appreciate the help, MplsCustomer.

Thanks,

Re: Adding New Family Members

Purplebug — Wed, 01 Feb 2023 02:13:26 GMT

It’s the cameras and the alarm system

Re: Adding New Family Members

Azarco — Tue, 07 Feb 2023 21:59:21 GMT

Hey Purplebug,

Got it. To confirm, did you invite him using his Google Account? Make sure your devices are connected to the same network and you are on the correct home structure.

Keep us posted.

Best,

Alex

Re: Adding New Family Members

Princesss — Fri, 10 Feb 2023 23:19:21 GMT

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,
Princess

Re: Adding New Family Members

janthadeus — Sun, 12 Feb 2023 02:42:35 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help here, Alex and Princess.

Best,