topic Re: Nest heat link dead in Apps / Account

Nest heat link dead

2badgoogle — Wed, 06 Oct 2021 13:07:35 GMT

Like many other of your customers my Nest Heat link is dead, no LED lights on. And I've tried holding the button for 30 seconds etc.

The Unit is just over a year old, I'm happy to buy a new one. But looking online I noticed you can't.

You have to buy the whole kit and discard the rest. Not very green!

I've tried calling, waiting and I've tried requesting a call back, and the online chat isn't working either.

My hope is someone from customer services may contact me.

Re: Nest heat link dead

Bakers3261 — Wed, 06 Oct 2021 17:31:13 GMT

We're all waiting with the same issue. Does anyone know how long it takes Google to respond?

Re: Nest heat link dead

CristianC — Wed, 03 Nov 2021 15:33:55 GMT

Hello @2badgoogle and @Bakers3261,

I'm sorry for the late reply. I'm here to help. Did you manage to resolve the issue in the meantime?

Re: Nest heat link dead

CristianC — Fri, 05 Nov 2021 15:42:37 GMT

Hello again. Just checking in. Do you still need assistance?

Re: Nest heat link dead

Bakers3261 — Fri, 05 Nov 2021 16:22:31 GMT

No thanks all sorted by Google with the on line assistant arranging a replacement unit which arrived next day. All re installed and working perfectly. Many thanks.

Re: Nest heat link dead

CristianC — Tue, 09 Nov 2021 10:46:56 GMT

Awesome. I'm glad to hear that everything is back on track now. If anything comes up, let me know.