topic Re: Cannot connect thermostat to NEST app in Apps / Account

Cannot connect thermostat to NEST app

Alanyanglei — Sun, 29 Jan 2023 22:18:13 GMT

I cannot connect NEST thermostat to my NEST app. I checked WI-FI connection and restarted the thermostat a few times but still doesn’t work. I have 3 other thermostats all connected to the app but not the one in the Living room. Please help!

Re: Cannot connect thermostat to NEST app

Ums — Sun, 29 Jan 2023 23:15:09 GMT

Same issue. Happened in the last day or so

Re: Cannot connect thermostat to NEST app

Azarco — Wed, 08 Feb 2023 19:39:47 GMT

Hey folks,

Thanks for reaching out. Let's check why you can't connect your Nest Thermostat to your Nest app.

A few questions: are you using a regular Google Account? Are you connecting it to a private home network? Also, did you receive any message when connecting it to your network?

Make sure your devices are within 15-20 feet of your router. Try reinstalling your Nest App. Give rebooting your devices, phone and router a try to refresh the connection.

Looking forward to your response.

Best,

Alex

Re: Cannot connect thermostat to NEST app

Ums — Wed, 08 Feb 2023 20:00:27 GMT

Hi.

I tried all of this, including trying to use my phones hotspot as a different wifi, I reset the Nest settings 3 times as well. The App works fine with my other Nest Thermostat.

I've read other posts where people tried everything but the final solution was a replacement from Google

Re: Cannot connect thermostat to NEST app

Azarco — Wed, 08 Feb 2023 22:47:51 GMT

Hi Ums,

Gotcha. We'd be happy to take a look into this for you. Please fill out this form with all the needed information and let us know once you're done.

Regards,

Alex

Re: Cannot connect thermostat to NEST app

aatienza — Tue, 14 Feb 2023 06:36:35 GMT

Hey there,

Ums, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Alanyanglei, how's it going? Do you still need our help?

Thanks,

Archie

Re: Cannot connect thermostat to NEST app

aatienza — Tue, 21 Feb 2023 00:22:00 GMT

Hey Alanyanglei,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie