topic Re: Govee bulb not visible in Apps / Account

Govee bulb not visible

Badger51 — Tue, 24 Jan 2023 20:09:04 GMT

One of my two Govee bulbs is not visible in Google Home.

When I attempt to add it, I am led to link my Govee account. I log in successfully, but nothing further happens.

Any ideas?

Re: Govee bulb not visible

Azarco — Mon, 30 Jan 2023 17:01:40 GMT

Hello Badger51,

Thanks for reaching out — let's see what's going on.

A few questions: is it still working on the Govee app? Are they set up in the same room or home structure? Also, make sure your devices are connected to the same network and within 15-20 feet of your router.

Try reinstalling your Google Home and Govee app. Relinking your Govee account from the Google Home app might help too. If the issue persists, reboot your Google Home and router to refresh the connection.

Let us know how it goes.

Best,

Alex

Re: Govee bulb not visible

Jake — Thu, 02 Feb 2023 19:51:05 GMT

Hey there,

I wanted to check in and see if you managed to see Alex's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Govee bulb not visible

Jake — Fri, 03 Feb 2023 18:49:32 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

Re: Govee bulb not visible

Badger51 — Fri, 03 Feb 2023 19:34:27 GMT

Pleased to report that I successfully linked the 2nd bulb.

After a stern talking to administered to the bulb (I threatened to move it to the cold garage if it didn't shape up) , I moved it closer to my home and all is well.

Tough love works!

Re: Govee bulb not visible

Azarco — Sun, 05 Feb 2023 21:23:07 GMT

Hello Badger51,

You're awesome! Thanks for updating the Community forum of your resolution. Let us know if you have other questions or concerns otherwise, we'll lock this thread after 24 hours.

Should that happen, you know where to find us.

Cheers,

Alex