topic Re: How do I fix “Problem connecting to cloud” error in google home app on ipad in Apps / Account

How do I fix “Problem connecting to cloud” error in google home app on ipad

jcgaskil — Wed, 16 Nov 2022 16:04:00 GMT

I have the Google Home app on my iPad. I use it with my Sony Bravia google television. When I select the television on the app and then the settings (gear) the app returns “Problem connecting to cloud”. Has anyone seen this before and how do I resolve it? This issue also occurs on my iPhone. I've tried the same steps on a Samsung app and while it doesn't return to the same error, it also does not take me to the cloud configuration page to enable adjustments to Ambient mode on the television.

Re: How do I fix “Problem connecting to cloud” error in google home app on ipad

Weeds484 — Sun, 20 Nov 2022 00:09:10 GMT

Same problem

Re: How do I fix “Problem connecting to cloud” error in google home app on ipad

goodedp72 — Mon, 21 Nov 2022 19:58:01 GMT

Same on two Sony Bravia TVs

Re: How do I fix “Problem connecting to cloud” error in google home app on ipad

jcgaskil — Mon, 21 Nov 2022 22:32:20 GMT

I've seen this problem posted on numerous sites with nothing from Google to provide a resolution. I experience it as well on all my iOS devices and recently on an Android. I assume it is a configuration of my account but there is way I can find to "test" my cloud independently.

Re: How do I fix “Problem connecting to cloud” error in google home app on ipad

Brad — Wed, 23 Nov 2022 17:28:25 GMT

Hi there,

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. Have you checked your Wi-Fi connection to make sure your devices are connecting to the correct channel if you have a dual band system? Also, a general reset of your devices could also clear out a lot of these connectivity concerns you may have.

Best regards,
Brad

Re: How do I fix “Problem connecting to cloud” error in google home app on ipad

Princesss — Thu, 24 Nov 2022 06:36:33 GMT

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: How do I fix “Problem connecting to cloud” error in google home app on ipad

PhotoGant — Fri, 25 Nov 2022 13:36:01 GMT

These suggestions did not work, as I’m experiencing the same issues.

Re: How do I fix “Problem connecting to cloud” error in google home app on ipad

PerfectlySquare — Sat, 26 Nov 2022 05:29:52 GMT

I have the same problem. Both my Sony Bravia TV with built in Google TV and my Sony Sound bar return the message, “Problem Connecting to Cloud” when I touch the gear settings icon in the Google Home App. It fails when using either my iPhone with IOS or iPad with iPadOS at 16.1.1. I have numerous devices on my network by different manufacturer’s all controlled by the Google Home App but only these two Sony Products fail.

Re: How do I fix “Problem connecting to cloud” error in google home app on ipad

jcgaskil — Mon, 28 Nov 2022 01:14:20 GMT

I verified they are both on the same router and channel. Both connected and both can access the internet separately. I did not reset the Television yet as I typically avoid this until a last resort.

Re: How do I fix “Problem connecting to cloud” error in google home app on ipad

jcgaskil — Mon, 28 Nov 2022 01:15:15 GMT

The problem remains. Please do not lock the thread as clearly others with Google TVs have the same issue. Thank you.

Re: How do I fix “Problem connecting to cloud” error in google home app on ipad

PerfectlySquare — Tue, 29 Nov 2022 12:25:45 GMT

For some reason, the Sony Sound Bar started working! I try selecting the gear (settings) in the Google Home App on both the Sony TV and the Sony Sound Bar periodically to see if there is any change. The Sony TV with Google TV still fails faithfully. I still get the “Problem Connecting to Cloud” message when I touch the gear icon. When I do that on the Sony Sound Bar now, it takes me to the settings screen like it should! I haven’t made any changes and I have no idea why the sound bar started working!

Re: How do I fix “Problem connecting to cloud” error in google home app on ipad

checovenier — Sat, 03 Dec 2022 18:41:50 GMT

Same thing with my Chrome TV on a Sony Oled TV. Could this be a Sony issue?

Re: How do I fix “Problem connecting to cloud” error in google home app on ipad

PerfectlySquare — Sat, 03 Dec 2022 21:28:27 GMT

Sony blames Google. Sony is using Google TV as an operating system to drive their television hardware and now both Google and Sony appear to be pointing fingers. I just got off a remote chat session with Sony Support because I now have an issue with the “Hey Google” function not responding to me. It acts like the built-in microphone is broken. I just got a Sony software update today and I was hoping the Google Home app issue that doesn’t allow me to get the proper response to touching the settings gear icon would just go away but it didn’t fix anything. I now have two problems that Sony is is looking to Google to fix!

Re: How do I fix “Problem connecting to cloud” error in google home app on ipad

Morpheus — Sun, 04 Dec 2022 01:00:55 GMT

I have the same issue on my Sony Bravia TV. Have had it for months...

Re: How do I fix “Problem connecting to cloud” error in google home app on ipad

checovenier — Sun, 04 Dec 2022 20:01:45 GMT

I have to add that this issues appeared after a few months of use of my Sony Bravia. At the beginning it was working fine with the Google Home app and I had my google photos as screensaver in Ambient mode. One of these days I’ll factory reset the Bravia and let you know if this fixes the issue.

Re: How do I fix “Problem connecting to cloud” error in google home app on ipad

EternalFurlough — Fri, 09 Dec 2022 11:46:53 GMT

I just recieved a Sony A80 tv and I’m experiencing the same issue.

I contact Google and they’re blaming Sony…

The tv is connected to my Home app, however, clicking that Settings icon in the corner prompts a ‘problem with connecting to the cloud’ error. Very frustrating

Re: How do I fix “Problem connecting to cloud” error in google home app on ipad

allybecker — Thu, 15 Dec 2022 03:57:23 GMT

Same issue!! Trying to get my Google Photos to appear in Ambient mode on my Sony Bravia. It worked fine until late this summer/early fall, then it just stopped working and "problem connecting to cloud" appears when I go to the gear icon as instructed. Google blames Apple, Apple blames Google, Sony blames Google. I blame Google. 😞

Re: How do I fix “Problem connecting to cloud” error in google home app on ipad

jcgaskil — Thu, 15 Dec 2022 04:09:47 GMT

I also noticed this started mid-year. When contacting Sony the tell me it is an issue with the Google cloud service. Still no answer. Very frustrating.

Re: How do I fix “Problem connecting to cloud” error in google home app on ipad

Dan_A — Sun, 25 Dec 2022 00:30:09 GMT

Hi folks,

Jumping in to see if you're still having concerns with your Chromecast with Google TV?

Keep us posted.

Best,

Dan

Re: How do I fix “Problem connecting to cloud” error in google home app on ipad

goodedp72 — Sun, 25 Dec 2022 00:32:10 GMT

Yep, no progress yet. Check it every day hoping either Google, Apple, or Sony fixes it.