topic Unable to migrate from Nest to Google in Apps / Account

Unable to migrate from Nest to Google

selimsel — Tue, 07 Feb 2023 18:36:22 GMT

Hi all;

I am trying to migrate my nest account to Google. I've selected my personal Gmail account but after couple of seconds I got an error. There is no Error code but only this: "Unexpected error has occured".

Can anyone help me to find solution?

Thanks in advance

Re: Unable to migrate from Nest to Google

farmermatt — Wed, 08 Feb 2023 01:32:45 GMT

Same issue, looking for a solution.

Re: Unable to migrate from Nest to Google

Kazoobrew — Wed, 08 Feb 2023 04:42:15 GMT

Same exact issue as well using my Galaxy s21 ultra. Looks like it's going to work then pops up unexpected error.

Re: Unable to migrate from Nest to Google

selimsel — Wed, 08 Feb 2023 06:42:26 GMT

It is not related your phone or operating system. I tried it via my computer with chrome web browser. I got same exact error from web browser.

Re: Unable to migrate from Nest to Google

Surajlobo — Thu, 09 Feb 2023 02:04:52 GMT

If you are on Google Workspace, be prepared to be super annoyed! They dont support that migration!!! Its completely ridiculous.

Re: Unable to migrate from Nest to Google

selimsel — Thu, 09 Feb 2023 06:05:25 GMT

I am trying it with my very first personal Gmail Account but still same thing.

Re: Unable to migrate from Nest to Google

selimsel — Thu, 09 Feb 2023 06:20:04 GMT

Hi again. Finally I did it. This time I logged in to nest via google chrome on my computer (macbook pro M1 cpu) and completed all steps without any problem.

Re: Unable to migrate from Nest to Google

Azarco — Tue, 14 Feb 2023 22:14:53 GMT

Hey folks,

Thanks for reaching out and we appreciate your efforts.

selimsel, thanks for sharing to the Community of your resolution — it's a big help.

For other users, check back in if you had the chance to try the steps that work for selimsel. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. You can check this link for more information.

Best,

Alex

Re: Unable to migrate from Nest to Google

fourthwalls — Sat, 18 Feb 2023 03:50:38 GMT

Not helpful if trying to reset nest on my iphone.

Re: Unable to migrate from Nest to Google

fch06 — Tue, 28 Feb 2023 08:38:24 GMT

I'm also unable to migrate my account to google and get the same error message "An unexpected error has occurred." I've tried migrating multiple times from firefox and chrome as well as from the nest app on android. All give the same error. 😞

Re: Unable to migrate from Nest to Google

Hgp — Wed, 01 Mar 2023 16:46:00 GMT

I need to speak with someone live via phone

Re: Unable to migrate from Nest to Google

fch06 — Fri, 03 Mar 2023 15:13:03 GMT

Update: I opened a case w/ support on Feb 28th and worked for 1.5 hours with two support representatives who had me try lots of things. Clearing browser cache & cookies, incognito mode, deleting my home in google home (used by chromecast), deleting and re-installing google home, etc. Nothing we tried worked, and I continue to get the same error message from all browers and also from the app when attempting to migrate. My case was escalated to the the engineering team, but so far I haven't heard back from them. 😕

Re: Unable to migrate from Nest to Google

Jessie5 — Sun, 05 Mar 2023 00:29:17 GMT

Same issue here. Please update us if you actually get some help.

I don't want to migrate, but my husband did, and now we can't share the same devices because I am not on the google version! Nothing I do works to migrate to Google. This is awful.

Re: Unable to migrate from Nest to Google

BradenAlexander — Sun, 05 Mar 2023 01:06:42 GMT

Same issue myself. Shouldn’t have this many issues for something that is being forced… just want to use the doorbell I bought. Yikes.

Re: Unable to migrate from Nest to Google

SneakyBeals — Mon, 06 Mar 2023 02:26:45 GMT

Same error here. An unexpected error from Google is NOT helpful. I cannot open a support ticket or anything else. You would think as long as these accounts have been around, Google would know how to migrate them 😞

Re: Unable to migrate from Nest to Google

fch06 — Mon, 06 Mar 2023 05:05:47 GMT

I've received an update to my support case stating that the error message I get when attempting to migrate is because my google account is a google one account - has a subscription to one.google.com associated with it. I've asked some follow-up questions about what my options are and hope to hear back soon. For others experiencing this issue, are you also google one subscribers?

Re: Unable to migrate from Nest to Google

fch06 — Mon, 06 Mar 2023 20:39:38 GMT

I posted this reply twice yesterday but it seems to have been removed both times. Hopefully there isn't a technical issue with the forum too!

I received an update back from my support case informing me that the reason I was getting the error during migration was due to my account having a Google One (one.google.com) subscription associated with it. I've sent support some follow-up questions about what my options are. If a standard migration isn't possible, perhaps my nest account can be deleted so I can re-import my devices into Google Home and start from scratch? Certainly not ideal, but maybe an option? I'll share any further updates I receive here.

Re: Unable to migrate from Nest to Google

Duc68 — Mon, 06 Mar 2023 20:58:24 GMT

I am also getting the same error message after purchasing a nest doorbell and then trying to migrate the existing nest account.
I’ve tried multiple times, including the Google Chrome suggestion listed, but nothing works. I get error messages like - an error has occurred to this nest account is already associated with this nest account.

if it can’t be fixed then I’ll continue to use them separately, but then what’s the point of Google home if it doesn’t work as it should? Neat has been a part of Google since 2019, so this really is an issue than should not be happening

Re: Unable to migrate from Nest to Google

oasis007 — Tue, 07 Mar 2023 20:44:08 GMT

I’m having the same issue. Cannot migrate on iOS or desktop

Re: Unable to migrate from Nest to Google

cchhat01 — Wed, 08 Mar 2023 00:27:29 GMT

I too will join the bandwagon. I will rue this day until I die because I don't have anyone else to blame for this except myself. I had everything working for years. A nest account with a single Nest Hello Doorbell (wired, 1st gen) and a couple of Google Home devices (speaker and a display). The display and speaker were associated to my Gmail account. The same Gmail address was used for the Nest account, but with Nest credentials. The Goole Home app had the Nest account linked as a "Works with Google" account. I used to get announcements on my Display and Speaker when someone rang the bell. All worked until I decided to add another Hello Doorbell. The 2nd doorbell also synced to my Google Home and the app showed the device. I just wouldn't get visitor announcements. A quick online resulted in most people saying that I would need to unlink the Nest account from "works with Google" from my Home Account and then re-link the account. And so I unlinked my Nest account and now I can not re-link.

I will add that I have a Google One subscription on my email associated with my Google Home account (and is the same email associated with the Nest account). What a mess.
Two different Reps from Google tried to give me two different solutions:
1. Remove my cameras from my Nest account (which means I lose my Nest subscriptions because I am still on the first gen plan which still gives me 5-days of continuous video for $50/year for the first device and $30/year for the 2nd device). This is of no consequence to me, as I basically intend to replace my existing doorbell with the new one and will effectively have only 1 doorbell. On the new plan I would be paying $120 but yes, I can later expand to multiple devices. But I'm not interested in this approach.
2. 2nd rep asked me to migrate my Nest account by using another Gmail account??? Why/How is this even a solution??? And no one seems to understand that I need to be able to retain my existing Nest subscription and that I have no intention of signing up with the newer Nest Aware plans.

Keep in mind that everything was working for years!!! Just because I decided to add another camera to my Nest account, I can't get visitor announcements of the new camera on my home account (even though the device was already showing up in my Home account) and this requires migration in all weird sorts of ways ?
Google you need to do better than this!!! I'm keeping Home and Nest separate until this gets sorted out. Thanks, but, no thanks!