topic Leave Nest Field Test Program & Unlink Account in Apps / Account

Leave Nest Field Test Program & Unlink Account

carlymy — Thu, 09 Feb 2023 05:49:44 GMT

I used to field test for Nest (starting in 2016). My email address (Gmail) is still associated with the FT program. Because of this, I cannot use the production version of the app with my Google Account or link it to my Google Home. Also, the association with the FT blocks me from inviting any other accounts to my Google Home.

Can you please help me leave the Nest Field Test program and unlink my Google Account from it?

This user seems to have had the same exact problem. Like them, I receive the attached screenshot message when I try to log in to the production version of the app.

I've called your support center several times, and while your staff is very kind, they do not know where to route this request.

Can you please help me?

Re: Leave Nest Field Test Program & Unlink Account

JillG — Wed, 08 Feb 2023 14:43:19 GMT

Hi @carlymy

I am going to escalate your post over to our community specialists from Nest.

Thanks for posting and hoping for a quick resolve-

Re: Leave Nest Field Test Program & Unlink Account

Jenelyn_O — Wed, 08 Feb 2023 16:52:21 GMT

Hi there,

@carlymy, thanks for being part of the program. To help you leave this test, please fill out this form and let us know if you're done.

Thanks @JillG for your help.

Best,

Jenelyn

Re: Leave Nest Field Test Program & Unlink Account

carlymy — Wed, 08 Feb 2023 16:58:17 GMT

Hi everyone – Thank you for your responses. I reached out to the Beta team directly and they sent me this link, which worked perfectly. Posting here for others' reference.

Re: Leave Nest Field Test Program & Unlink Account

Jenelyn_O — Wed, 08 Feb 2023 17:16:35 GMT

Hey carlymy,

Cool! Thanks for the update. We're glad to hear that you're successfully unlink your Nest FT Account. Please feel free to let us know if you have any questions or concerns as I'll be locking this thread after 24 hours.

Best,

Jenelyn

Re: Leave Nest Field Test Program & Unlink Account

carlymy — Thu, 09 Feb 2023 05:47:18 GMT

@lovely10987, in case you’re still having this issue.

Re: Leave Nest Field Test Program & Unlink Account

Muddi — Tue, 14 Feb 2023 05:54:10 GMT

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

Re: Leave Nest Field Test Program & Unlink Account

Juni — Fri, 17 Feb 2023 20:06:15 GMT

Hi there,

I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.

Thanks,

Juni

Re: Leave Nest Field Test Program & Unlink Account

Juni — Sat, 18 Feb 2023 20:10:32 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Regards,

Juni