topic Re: Nest signon failure in Apps / Account

Nest signon failure

Zedsquared — Thu, 02 Feb 2023 18:35:05 GMT

I’m using an iPhone running iOS 16.3.

I want to turn on a Nest camera. My Nest account migrated to my Google account a long time ago. When I go to the Nest app, it requests I sign on, and provides a Google account signon. Next it asks me double verify by opening the Google app and tapping a number from a list. The Google app does open a window where I should verify, but it throws a 403 error. I thought it could be VPN interference and turned off the VPN temporarily. No difference.

I can manage some aspects of the device through Google Home, but it instructs me to go to the Nest app for others.

I’m in a bind here, and have found no other accounts of a similar problem.

Re: Nest signon failure

janthadeus — Wed, 08 Feb 2023 01:17:27 GMT

Hi Zedsquared,

I’m sorry for the trouble accessing your Nest app. Let’s see what’s going on — on the Nest app sign in page, could you select “Sign in with Google” choose your Gmail account, then let me know how it goes? If that doesn’t work, try reinstalling your Nest app, then try signing in again.

Thanks,

Re: Nest signon failure

drzed — Wed, 08 Feb 2023 17:43:09 GMT

The problem seems to have been a VPN issue.

I received a message from Google telling me that "Someone just used your password to try to sign in to your account. Google blocked them, but you should check what happened." Once I turned off the VPN, it was magic! The 403 errors disappeared and I was able to through the 2FA successfully.

Re: Nest signon failure

janthadeus — Thu, 09 Feb 2023 03:38:12 GMT

Hey there,

Awesome, sounds good! I appreciate your efforts here. As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Re: Nest signon failure

Zedsquared — Thu, 09 Feb 2023 03:44:08 GMT

if only using VPNs were not so pesky … or that error messages caught that as a problem.

I can dream.

Re: Nest signon failure

janthadeus — Sun, 12 Feb 2023 02:04:41 GMT

Hi there,

We hear you — rest assured that we'll take note of it. We'll ensure that we'll learn from your experience as we continually improve our products and services. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,