topic Re: Google Home App login issue iOS 16.3 in Apps / Account

Google Home App login issue iOS 16.3

SusanB26 — Sat, 11 Feb 2023 13:11:25 GMT

I'm stuck in an endless loop on my iphone of trying to login to Google Home only on my iPhone. Google tells me there was "suspicious activity" then it asks for two factor authentication from the recovery email, prompts me to change my password, then when I do I try to login it says the same thing and I’m back at the beginning. I've rebooted, reinstalled, and removed permissions from every app on my phone with access to Google. I haven’t installed any new apps and have been using Google Home just fine in this device until the upgrade. It's only happening on my iPhone after the iOS 16.3 update. I can get into Google and my gmail no issue. Now I can't use Google home on my phone which is an actual problem as far as household functioning.

Re: Google Home App login issue iOS 16.3

MplsCustomer — Sat, 11 Feb 2023 15:19:24 GMT

@SusanB26

If it's happening only on your phone, have you tried deleting and reinstalling the Google Home app on your phone?

Re: Google Home App login issue iOS 16.3

SusanB26 — Sat, 11 Feb 2023 17:33:46 GMT

Yes. That is too easy of a fix. Lol I’ve deleted and reinstalled. Rebooted the phone. Did this numerous times in different order.

Re: Google Home App login issue iOS 16.3

SusanB26 — Tue, 14 Feb 2023 14:38:46 GMT

Apparently this is known problem based on Apple forums. There is no resolution since Ape blames Google and Google blames Apple. But as of now I don’t have home automation on my phone so this Home setup with Nest thermostats and lightbulbs is a frustrating waste of money.

Re: Google Home App login issue iOS 16.3

Princesss — Wed, 15 Feb 2023 03:46:36 GMT

Hi everyone,

Thanks for bringing this up.

@MplsCustomer, thanks for chiming in to this.

@SusanB26, sprry to hear about this. Have you already checked other phone or other iOS version so we can isolate this further? We just want to make sure that this issue is specific to iOS 16.3 only. Let us know if there's any way for you to try other phones while I check this with the team.

Keep us posted.

Best,

Princess

Re: Google Home App login issue iOS 16.3

Princesss — Sat, 18 Feb 2023 04:19:26 GMT

Hi folks,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Google Home App login issue iOS 16.3

Azarco — Sun, 19 Feb 2023 15:55:10 GMT

Hey SusanB26,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Regards,

Alex

Re: Google Home App login issue iOS 16.3

SusanB26 — Sun, 19 Feb 2023 16:59:52 GMT

I was able to login to my husband's Android, Samsung Galaxy, without issue. So this is isolated to my iPhone. It still continually prompts me to change my password on my iPhone. There is a new ios update to 16.3.1 which I will try.

Re: Google Home App login issue iOS 16.3

Azarco — Sun, 19 Feb 2023 23:33:25 GMT

Hello there,

Thanks for the update. Sounds like a plan, we'll be waiting for your updates.

Best,
Alex

Re: Google Home App login issue iOS 16.3

SusanB26 — Wed, 22 Feb 2023 04:22:29 GMT

Updated to iOS 16.3.1. It did not fix the problem. I am still stuck in an endless loop to reset my password on my phone. Home automation aside, I really need to use Google sheets for work now and can’t get into that either. This is a problem.

Re: Google Home App login issue iOS 16.3

SusanB26 — Sun, 26 Feb 2023 05:44:59 GMT

Anybody? 🤷🏻‍♀️

Re: Google Home App login issue iOS 16.3

Azarco — Mon, 27 Feb 2023 18:45:52 GMT

Hey SusanB26,

Since you're able to sign in your account to another phone and it's not isolated to your Google Home app, we suggest contacting Apple support for additional information.

Let us know if you have other questions or concerns with your Google Home app or Google Nest devices otherwise, we'll lock this thread after 24 hours.

Kind regards,
Alex

Re: Google Home App login issue iOS 16.3

SusanB26 — Wed, 01 Mar 2023 01:32:53 GMT

This issue is happening to many other users on another thread and quite frankly, I don't appreciate any of this. This is on my iPad and my phone and only happened when I updated to 16.3. It's not my phone. But go ahead and lock it since it's not isolated to Google Home now.

Re: Google Home App login issue iOS 16.3

Dan_A — Wed, 01 Mar 2023 23:50:05 GMT

Hi SusanB26,

We understand. If you have other questions or concerns, you know where to find us. Please contact Apple for new iOS updates. Note, this thread will now be locked.

Kind regards,

Dan