topic Re: Smart Life plug account won't connect to Google Assistant and show compatible devices in Apps / Account

Smart Life plug account won't connect to Google Assistant and show compatible devices

Drtuannguyenmd — Fri, 03 Feb 2023 20:57:38 GMT

Hey guys, can't seem to connect my smart life account to Google properly. I have tried the other thread where it was recommended to delete the smart life app to buypass the problem, and I've done that. However, after connecting, my Google Home app will say that there are no compatible devices detected, but the devices are working properly on the smart life app and the plug clearly say that they work with both Alexa and Google. Any advice?

Re: Smart Life plug account won't connect to Google Assistant and show compatible devices

Azarco — Sun, 12 Feb 2023 20:00:10 GMT

Hey Drtuannguyenmd,

I know how it feels when something isn’t working the way it should, let’s sort this out.

Was it working before? Could you try reinstalling your Google Home and Smart Life app? Once done, reboot your devices and router to refresh the connection. Then, use the command "OK Google, sync my devices".

Let us know how it goes.

Best,

Alex

Re: Smart Life plug account won't connect to Google Assistant and show compatible devices

Azarco — Wed, 15 Feb 2023 20:16:41 GMT

Hello there,

I wanted to follow up and see if you are still in need of any help. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

Re: Smart Life plug account won't connect to Google Assistant and show compatible devices

Azarco — Thu, 16 Feb 2023 21:55:06 GMT

Hi Drtuannguyenmd,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,

Alex