topic Re: Home App Nest Video Issues in Apps / Account

Nest doorbell turns sound off on Samsung S22 Ultra

aodell286 — Sun, 20 Nov 2022 02:00:01 GMT

I have just installed a Nest doorbell, but whenever I connect it to my Google Home App, my phone loses sound. I'm not sure how to fix this. Thanks.

Re: Nest doorbell turns sound off on Samsung S22 Ultra

timmysd88 — Sun, 20 Nov 2022 10:12:38 GMT

hi, I'm experiencing similar issues with the Google nest cam and I am going through technical support. It seems to be linked to the s22 ultra specifically and Google home app. To stop the problem from happening temporarily 'force stop' the Google home app by long pressing it, tapping 'i' then 'force stop'

Re: Nest doorbell turns sound off on Samsung S22 Ultra

aodell286 — Sun, 20 Nov 2022 16:53:47 GMT

Hmmm, this is really frustrating. I hope that you get your issue fixed. I'm curious to know whether or not tech support can help.

Re: Nest doorbell turns sound off on Samsung S22 Ultra

timmysd88 — Sun, 20 Nov 2022 16:55:36 GMT

I would say to go through technical support. The more people with similar problems that report it the more likely that they will be able to come up with a fix

Re: Nest doorbell turns sound off on Samsung S22 Ultra

janthadeus — Sun, 27 Nov 2022 02:27:06 GMT

Hi folks,

Checking in — were you able to speak to our support team? If so, how did it go? Let me know if you need more help.

Thanks for the help, timmysd88.

Regards,

Re: Nest doorbell turns sound off on Samsung S22 Ultra

aodell286 — Sun, 27 Nov 2022 04:09:05 GMT

I spoke with support but was disconnected somehow before we fully resolved the issue. we found out that it seems to work while on the phone with someone, but as soon as we hang up the issue comes back. Resetting phone settings only worked for a brief time. I'm not sure how to get back in touch with support. I do have a case number, but I'm not sure if that is any good or not.

Re: Nest doorbell turns sound off on Samsung S22 Ultra

Jacob122497 — Sun, 27 Nov 2022 22:24:13 GMT

I am having the same issue and tech support was unable to fix it and even lied and told me they would call me back in 10-15 minutes and never did. Also if i adjust my phones audio in the app it makes my phones audio start going up and down randomly by itself. The audio both in and out is so choppy and quiet it's useless. This is a brand new phone and doorbell both have been reset and factory reset to attempt to resolve this issue. My wife has an iPhone 14 Pro Max and is not experiencing any issues with the door bell.

Re: Nest doorbell turns sound off on Samsung S22 Ultra

timmysd88 — Sun, 27 Nov 2022 22:36:00 GMT

Yup, it's getting slightly annoying now, I'm having to force stop app ever time I use it. I get choppy video and audio from camera too. I have contacted support and have left feedback via the app (please do the same) I think it allows you to log a file of the issue which will hopefully allow them to identify the problem quicker

Re: Nest doorbell turns sound off on Samsung S22 Ultra

ttownsend — Mon, 28 Nov 2022 16:53:41 GMT

Update: If I disable Calls on the Galaxy Watch in Bluetooth settings, the problem does not occur, even when connected to watch. The trade off is you can't answer calls on your watch anymore. My watch is a Galaxy Watch 4 btw.

I have the same issues. When I watch the live video or a video in the history, my sound doesn't work and my volume control goes all over the place the like others have said. I have to close the app to get sound back in apps like Spotify. This happens on my S22 Ultra. My Fiancée's Pixel has zero issues.

I was curious and just disconnected my Galaxy Watch from my phone and the issue stopped. As soon as I turned it back on and reconnected it, the issue started again.

Re: Nest doorbell turns sound off on Samsung S22 Ultra

Reggie1906 — Wed, 30 Nov 2022 19:32:42 GMT

I am having this exact problem! I did a factory reset on my phone, and even had the screen replaced (for free), becuase they thought that was the problem. My wife said that the problem started when I installed Galaxy Wearble on her phone. I thought she was crazy! I will disable the phone calls on the watch to see if that works. I'm glad I am not the only one dealing with this problem. It is very frustrating! I don't even want to look at my cameras because of this.

Re: Nest doorbell turns sound off on Samsung S22 Ultra

timmysd88 — Wed, 30 Nov 2022 19:55:07 GMT

If I put my watch in airplane mode it doesn't happen. I have noticed it tries to connect to my TV, also connects to my car saying I'm on a call (when I'm not) and won't let me hang up.

Re: Nest doorbell turns sound off on Samsung S22 Ultra

timmysd88 — Wed, 30 Nov 2022 19:55:36 GMT

Have you also reported to nest help?

Re: Nest doorbell turns sound off on Samsung S22 Ultra

Reggie1906 — Wed, 30 Nov 2022 22:24:28 GMT

Do you have a Lexus? This was happening to me as well. I had to either restart my phone, or turn my bluetooth off and back on.

Re: Nest doorbell turns sound off on Samsung S22 Ultra

timmysd88 — Wed, 30 Nov 2022 22:38:23 GMT

Maybe one day, right now I'm in a Skoda. Hopefully all these problems will lead them to a solution quicker 🙏

Re: Nest doorbell turns sound off on Samsung S22 Ultra

Reggie1906 — Fri, 02 Dec 2022 03:21:28 GMT

I have not. Doing it now.

Re: Nest doorbell turns sound off on Samsung S22 Ultra

Reggie1906 — Fri, 02 Dec 2022 16:21:58 GMT

Ok.... After contacting Nest support, they asked me to unplug my Nest Hub 7 inch and then plug it back in after 2 minutes. I told them that this had nothing to do with my problem, but they asked me to try it anyhow. Gues what... it worked!! I haven't had a problem since. I will keep you posted if it comes back!

Re: Nest doorbell turns sound off on Samsung S22 Ultra

timmysd88 — Fri, 02 Dec 2022 16:32:23 GMT

I don't have the nest hub, I have 5 Google nest mini speakers, a Google home speaker and a Sonos soundbar with Google assistant, 3 Chromecast with Google TV. I suppose I just unplug all of them and leave them for 2 minutes? Let us know how you get on. Do you also have galaxy watch 4?

Re: Nest doorbell turns sound off on Samsung S22 Ultra

Reggie1906 — Sun, 04 Dec 2022 05:38:14 GMT

I have the galaxy watch 5 and I don't think this was the issue. Since I unplugged my google hub, I have not had a problem at all!

Re: Nest doorbell turns sound off on Samsung S22 Ultra

chokshijay012 — Thu, 15 Dec 2022 05:46:10 GMT

This was really helpful. I went to Bluetooth, turned off calls on watch and turned it back on and it stopped! This is genius. Awesome!

Re: Nest doorbell turns sound off on Samsung S22 Ultra

Reggie1906 — Thu, 15 Dec 2022 21:49:49 GMT

Just as giving another update. I still have not had a problem with my phone since unplugging/plugging my google hub. I still don't know why that worked, but it did. My wife's phone hasn't had a problem either.