topic Re: Video History in Apps / Account

Video History

Bankie — Tue, 21 Feb 2023 18:00:38 GMT

Is there a way to get back 6 months back.
My subs is a 3 month history.
Is there a way round this

Re: Video History

MplsCustomer — Tue, 21 Feb 2023 19:14:16 GMT

I wasn't aware that there was a Nest Aware subscription that went out 3 months. The Nest Aware Plus subscription provides up to 60 days of event video history and up to 10 days of 24/7 video history. Any history beyond the subscription is NOT saved:

"All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days."

https://support.google.com/googlenest/answer/9681538?hl=en

Re: Video History

janthadeus — Sun, 26 Feb 2023 01:06:30 GMT

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need anything else.

I appreciate the help, MplsCustomer.

Thanks,

Re: Video History

Bankie — Mon, 27 Feb 2023 14:33:53 GMT

Im ok. Its probably that I would not see the video histoery , since i was not on the 6 months plan

Re: Video History

Brad — Tue, 07 Mar 2023 18:19:11 GMT

Hi there,

I wanted to pop in and see how things are going. Do you still need help with this, @Bankie? Please let me know if you still need help. We'll leave this topic open for a little longer for any follow-up questions or concerns.

Best regards,
Brad

Re: Video History

Brad — Wed, 08 Mar 2023 18:20:03 GMT

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad