topic Re: Cant connect to cloud in Apps / Account

Cant connect to cloud

Jeroen_Sl — Tue, 14 Feb 2023 22:18:25 GMT

i logged out of my google app and whenever i try to log back in it gives the message: ‘cant connect to cloud’ i tried using a different google account but somehow i still cant log into the google home app, i now have 0 control over my google home devices since there is no way to get into the app

Re: Cant connect to cloud

Azarco — Sun, 19 Feb 2023 16:09:28 GMT

Hey Jeroen_Sl,

Thanks for reaching out, let's see what's going on.

Are you using a regular Google Account? Do you have an Android or iOS device? Try uninstalling the updates on your Google App then install it back. Reinstalling

your Google Home app might help too. If the issue persists, you can try using a different phone to see if you'll get the same results.

Best,
Alex

Re: Cant connect to cloud

Azarco — Wed, 22 Feb 2023 18:16:25 GMT

Hello there,

I wanted to follow up and see if you are still in need of any help. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,
Alex

Re: Cant connect to cloud

Jeroen_Sl — Wed, 22 Feb 2023 21:22:21 GMT

i tried everything i could and it didn't help unfortunately, but the day after i could magically log in again and i havent had any problems after. So i dont really know what the problem was except that it was connected to my account because different phones didnt help. But im glad i can use the app again

Re: Cant connect to cloud

Azarco — Wed, 22 Feb 2023 23:04:04 GMT

Hi Jeroen_Sl,

Thanks for the update and we're glad everything is up and running. Let us know if you have other questions or concerns otherwise, we'll lock the thread after 24 hours.

Thanks,

Alex