topic Re: Set up but didn’t work in Apps / Account

Set up but didn’t work

MioandZola — Sun, 12 Feb 2023 18:13:53 GMT

Set up google home to run presence sensing on away but after leaving home for 30 minutes the app still showed us as being at home still.

Any ideas why this would be?

Re: Set up but didn’t work

Azarco — Fri, 17 Feb 2023 00:05:43 GMT

Hey MioandZola,

A few questions: how many home members do you have in your home structure. Please check the guide below:

Open the Google Home app.
Select Presence Sensing > enable Allow this home to use phone locations.
Once enabled, the Home app shows all devices allowed to set the home structure’s status.
If there’s an issue with a customer’s location status, they can manually change their current location to Home or Away under the name of their phone. This helps improve the device presence sensing.
Note: If the customer opted out of Presence sensing, the Home or Away option for each device is disabled.

Let us know how it goes.

Regards,
Alex

Re: Set up but didn’t work

MioandZola — Fri, 17 Feb 2023 08:54:11 GMT

Hi Alex

There are two people in home group. Both persons phones are setup correctly with location turned on.

Thanks

Lee

Re: Set up but didn’t work

Azarco — Tue, 21 Feb 2023 19:08:40 GMT

Hello there,

Thanks for letting us know. Are you both out of the house or someone staying at home? Give these additional steps a try:

Turn on the geofence toggle in the Nest App or Home App, as well as at the OS level.
Leave the geofence. Confirm in the appropriate app’s history to verify the activity was recorded.
Turn off the geofence toggle in the Nest or Home app while outside the geofence.
This step resets them to Away permanently and allows the automation to work for everyone else in the home.

Keep us posted.

Best,
Alex

Re: Set up but didn’t work

MioandZola — Tue, 21 Feb 2023 20:00:08 GMT

Hi Alex

We are both out the house. I do not understand when you say geofence. I can't locate a toggle that states that in either the Home or Nest apps.

Thanks

Re: Set up but didn’t work

Azarco — Wed, 22 Feb 2023 00:02:11 GMT

Hi MioandZola,

Sorry for the confusion. Geofencing uses the location of your phone to decide if you are home at your address or not. Check if all permissions are enabled for the Google Home app. To cover all our bases, try creating new routines.

Regards,

Alex

Re: Set up but didn’t work

Juni — Sat, 25 Feb 2023 20:25:41 GMT

Hi there,

Buzzing in — I want to check if you still need help. Don't hesitate to reach back if you do.

Thanks,

Juni

Re: Set up but didn’t work

Dan_A — Sun, 26 Feb 2023 20:30:33 GMT

Hi MioandZola,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan