topic Re: How to refresh the App network status? in Apps / Account

How to refresh the App network status?

jrg167 — Wed, 22 Feb 2023 17:03:31 GMT

My devices are online. The thermostats itself says it is online. The NestApp (iPhone or web) says its offline but also says the info is "about 2 hrs old". How do I force the app to update the status?

Re: How to refresh the App network status?

jrg167 — Wed, 22 Feb 2023 17:21:10 GMT

I still do not know what triggers these things, but now the app has update the status and correctly shows the thermostat as connected.

Re: How to refresh the App network status?

Azarco — Thu, 02 Mar 2023 16:44:42 GMT

Hey jrg167,

We're sorry for the delayed response.

Glad to hear that everything is up and running with your devices and Nest app. There might be just a glitch on the connection when it happened. If it happens again, you can force close the app from your phone. Reinstalling your apps can also help.

Let us know if you have other questions or concerns otherwise, we'll lock this thread after 24 hours.

Best,
Alex

Re: How to refresh the App network status?

jrg167 — Thu, 02 Mar 2023 16:50:22 GMT

Force quitting did not help in this case and I don't see how reinstalling would either (though I did not try that). Yes its a "glitch", that doesn't really explain anything or help. So the bottom line is that you don't know and there is no solution. ok, you may lock the thread.

Re: How to refresh the App network status?

Azarco — Thu, 02 Mar 2023 22:22:47 GMT

Hello there,

We understand how you feel. We can't provide any details since we didn't have enough information when it happened. I'll go ahead and lock this thread. Feel free to open a new thread if it happens again so that we can investigate the issue. We appreciate your patience.

Regards,

Alex