topic Re: Google Home App android unable to invite person in Apps / Account

Google Home App android unable to invite person

samsheldrick — Tue, 28 Feb 2023 13:39:42 GMT

I'm trying to invite someone to my home on the android home app, but after entering their email address tapping next does nothing and I can't proceed - a previous thread said something about G suite but that means nothing to me. Any address I try doesn't work

Re: Google Home App android unable to invite person

MplsCustomer — Tue, 28 Feb 2023 15:36:53 GMT

@samsheldrick

The person you are trying to invite into your Google Nest "household" has to have a Google (gmail) Account.

Re: Google Home App android unable to invite person

samsheldrick — Wed, 01 Mar 2023 09:50:04 GMT

Yes they do, its a gmail address. I've tried a few, none work

Re: Google Home App android unable to invite person

MplsCustomer — Wed, 01 Mar 2023 15:33:59 GMT

@samsheldrick

As just another Google Nest customer, I don't know why your invite is not working. You could try deleting and reinstalling the Google Home app. I've done that a couple of times on my iPhone over the last couple of years to correct odd issues, so I'm not sure how this works on an android phone.

Re: Google Home App android unable to invite person

samsheldrick — Thu, 02 Mar 2023 10:17:49 GMT

Yes I've done this, completely removed and reinstalled. I will try installing on a friends phone and see if that works

Re: Google Home App android unable to invite person

Dan_A — Mon, 06 Mar 2023 01:34:43 GMT

Hi samsheldrick,

This is not the experience we wanted you to have, let me help you. A few things: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made or is this the first time adding someone as a home member? Have you tried installing it on your friend's phone? How was it?

It would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router followed by your Nest speakers.
Plug them back in after 3 minutes.
Restarting your phone might also help.

You can't invite anyone using a:

Google Workspace (formerly G Suite) account
Google Account for children under 13 (or the applicable age in your country)
A maximum of 6 people can share a home.

Here’s how to send invite and ensure the one you’re sending the invite to has a Gmail domain for the account:

Open the Google Home app.
Switch to the correct home.
Tap Settings > Household > Invite person.
Enter the name or email address of the person > tap Next.
You can find the information that's shared when you add someone to your home. Tap Next to continue.
Review the person’s access to the home > tap Send.
If the invitee isn't already in a family group, the customer (current member who invites) gets a prompt if they like to add them. Tap Add to Family to send an invite to the family group or No Thanks to skip this step. Note: You can have a maximum of 6 members in a family group. If you have a full family group, this option doesn't appear.
The invitee receives an email with instructions.

Note: If the invitee already requested to join the home, a member can simply accept the request, and there's no need for an invite.

Thanks for helping, MplsCustomer.

Keep me posted.

Best,

Dan

Re: Google Home App android unable to invite person

samsheldrick — Mon, 06 Mar 2023 10:23:37 GMT

Thanks for your reply Dan. I use Google home mainly for lights. I can confirm both gmail accounts are over 18 years old, standard (not workspace) accounts, and currently there is only me in the home. At step 4 above tapping next does nothing, it does not move on to the next screen. Have uninstalled and reinstalled twice, along with restarts

Re: Google Home App android unable to invite person

Dan_A — Wed, 08 Mar 2023 01:32:38 GMT

Hey there samsheldrick,

Could you try creating a new Home structure and once there, send an invite again. Here’s how:

Open the Google Home app.
Tap Add.
Tap Create new home.
Assign a home nickname, and enter the home address.

If, for some reason the step 4 on my previous thread isn’t working, it might have been because a home member is already added, follow the steps below and remove them from your Google Home:

Open the Google Home app.
Switch to the preferred home.
Tap Settings > Household.
Tap the home member to delete.
Tap Remove.

Once done, add them back as a home member.

Tell me how it goes.

Best,

Dan

Re: Google Home App android unable to invite person

samsheldrick — Wed, 08 Mar 2023 13:23:59 GMT

Hi Dan - well progress of sorts, I've tried that, and whether I add to my new home "test" or the old one I now get Invalid Recipient - please enter the email or name of a contact when trying to add one standard gmail account, but now working when I try to add another one of mine. All very strange! I will ask her later if she has another gmail account I can use

Re: Google Home App android unable to invite person

LovelyM — Thu, 09 Mar 2023 18:11:25 GMT

Hi samsheldrick,

Thanks for keeping us in the loop. Don't hesitate to tell us if you are still having concerns about inviting home members into your Home structure so we can help you further.

Thanks,
Lovely

Re: Google Home App android unable to invite person

Juni — Wed, 15 Mar 2023 03:02:29 GMT

Hi there,

I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.

Regards,

Juni

Re: Google Home App android unable to invite person

samsheldrick — Wed, 15 Mar 2023 09:44:17 GMT

Hi, yes all sorted thanks guys. The app behaviour seemed to remedy itself!

Re: Google Home App android unable to invite person

LovelyM — Wed, 15 Mar 2023 19:48:14 GMT

Hello samsheldrick,

No biggie! Thanks for looping us in and I'm glad to know that you're all good now. Let me know if you still have questions and concerns; otherwise, I'll be locking this thread after 24 hours.

Best,
Lovely