topic Re: Google Password Change - Can’t access my Google Home Account in Apps / Account

Google Password Change - Can’t access my Google Home Account

Chezzer — Thu, 09 Mar 2023 13:51:58 GMT

I recently changed my google password as it had been several years. When I did, I tried to access my google home app and found that it had no record of my Google WIFI or my Nest Learning Thermostats that I had setup. Can I find a way to recall these or do I need to set them up anew.

Re: Google Password Change - Can’t access my Google Home Account

MplsCustomer — Thu, 09 Mar 2023 17:02:07 GMT

@Chezzer

What you're describing should only happen if you inadvertently logged into the Google Home app with a DIFFERENT Google Account. Just changing your Google Account password should have no effect on the devices installed in the Google Home app.

Re: Google Password Change - Can’t access my Google Home Account

Chezzer — Thu, 09 Mar 2023 20:37:00 GMT

Interesting and that is what I thought. But when I accessed my Google Home app it acted as if I hadn't already logged in and setup my Home. So perhaps I should delete the app and download it and perhaps will give me the login screen again and once logged in restore the previous settings?

Re: Google Password Change - Can’t access my Google Home Account

MplsCustomer — Thu, 09 Mar 2023 20:55:28 GMT

@Chezzer

Well, deleting and redownloading either the Google Nest app or the Google Home app does not change any of your Google Nest settings. We've done it a few times; you just have to log back in after reinstalling the app. And be certain you're using the same Google username you used previously with the Google Home app.

You didn't change your Wi-Fi password, did you? If you did, then you have to do a factory reset on your Google Nest devices and reinstall them.

Re: Google Password Change - Can’t access my Google Home Account

Chezzer — Thu, 09 Mar 2023 21:15:46 GMT

No wifi password change. Will try to see if that does the trick.

Re: Google Password Change - Can’t access my Google Home Account

Chezzer — Thu, 09 Mar 2023 21:20:17 GMT

Well it worked. Think I had affiliated another email address with my Google account and that it somehow had defaulted to that when I opened the app up. Thanks for the help.

Re: Google Password Change - Can’t access my Google Home Account

Princesss — Tue, 21 Mar 2023 14:51:27 GMT

Hi folks,

Thanks for visiting the Community.

I can see here that this thread has been answered. Thanks to @MplsCustomer who helped answer this thread.

If you have additional questions, feel free to respond to this, otherwise we'll be locking the thread in 24 hours.

Best,

Princess