topic Re: Home device error: Please log in in Apps / Account

Home device error: Please log in

mwehnerabc — Tue, 07 Mar 2023 12:06:59 GMT

Google Home Speaker says: Please log in to through the Google Home app

I have already completed a factory reset and it is visible on my wifi device.

I am currently logged in to the app on my phone. Already tried deleting the app and reinstalling.

Re: Home device error: Please log in

Dan_A — Tue, 14 Mar 2023 00:29:02 GMT

Hi mwehnerabc,

This is not the experience we wanted you to have, let me help you. A few things: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made? When you did the factory reset, was it the same steps as what you see in this link?

It would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router followed by your Nest speakers.
Plug them back in after 3 minutes.
Restarting your phone might also help.

Once done, make sure the Google Home app is on the right account. You can double check when you open your Google Home app, tap the icon on the top right. Make sure its the correct one and tell me how it goes.

Best,

Dan

Re: Home device error: Please log in

Jake — Fri, 17 Mar 2023 17:07:57 GMT

Hey there,

I wanted to check in and see if you managed to see Dan's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Home device error: Please log in

Jake — Mon, 20 Mar 2023 17:37:49 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake