topic Re: New modem - Mesh won't connect in Apps / Account

New modem - Mesh won't connect

ParksideHome — Mon, 06 Mar 2023 23:30:22 GMT

I just replaced my modem, now having trouble connect a nest point to the wifi. The google wifi is not even appearing in my google home app. Any suggestions?

Re: New modem - Mesh won't connect

LovelyM — Sat, 11 Mar 2023 17:15:52 GMT

Hi ParksideHome,

Thanks for posting. We'd love to help.

To get your mesh network working with your new modem, you might need to perform a factory reset and set up your Google Wifi and Google Nest Wifi points in the Google Home app.

Let me know if this helps.

Cheers,
Lovely

Re: New modem - Mesh won't connect

LovelyM — Tue, 14 Mar 2023 17:44:58 GMT

Hey ParksideHome,

I'm chiming in to see if you were able to do the steps above. Please reply to this thread if you still need assistance so we can give you a helping hand.

Regards,
Lovely

Re: New modem - Mesh won't connect

LovelyM — Wed, 15 Mar 2023 17:49:09 GMT

Hello again ParksideHome,

We haven't heard from you in a while, so we'll be locking this thread within 24 hours. If you have any questions or concerns in the future, feel free to start a new thread.

Kind regards,
Lovely