topic Re: News Cuts Off in Apps / Account

News Cuts Off

Philax — Thu, 16 Mar 2023 03:47:25 GMT

After asking my Google home to tell me the news it will only play any news cast until it decides around fifteen minutes that it's done with it, will stop the cast, and will play something else. It's infuriating. I'll even ask it to play a specific cast instead of any of the news I have in my settings and it will still cut it off before it is complete.

Re: News Cuts Off

MplsCustomer — Fri, 17 Mar 2023 15:51:48 GMT

@Philax

We only cast streaming services other than news on our Nest Hubs, but if this were happening to us, I'd be tempted to temporarily move the Nest Hub to a different location, just to determine whether a weak Wi-Fi signal in the Hub's current location is the cause of the problem.

Re: News Cuts Off

Princesss — Tue, 21 Mar 2023 21:58:42 GMT

Hey folks,

Thanks for visiting the Community.

@Philax, were you able to try the steps suggested above? Let us know if it works.

By the way, we appreciate your help @MplsCustomer. Thanks for sharing some steps.

Best,

Princess

Re: News Cuts Off

Princesss — Fri, 24 Mar 2023 20:39:05 GMT

Hey everyone,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: News Cuts Off

Princesss — Sat, 25 Mar 2023 17:52:33 GMT

Hey folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.

Best,

Princess