topic Re: Speaker group no longer works in Apps / Account

Speaker group no longer works

karrun — Thu, 07 Oct 2021 20:09:57 GMT

My speaker group with two minis no longer plays to both speakers. I tried deleting the speaker group and re-adding it, resetting both speakers (google minis) countless times. I set them up again, make sure they are on the same network and that they are connected to Home. I can play either one independently, but the speaker group with the two speakers doesn't work. I try by voice saying "hey google play xxxxx to Uranus (speaker group name)" and Google says ok, but it only plays to one speaker. Same if I try to cast to my speaker group within Pandora. And they will play to different speakers.

Re: Speaker group no longer works

GarrettDS — Mon, 11 Oct 2021 17:54:16 GMT

Hey there,

I understand that these issues can be frustrating but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS

Re: Speaker group no longer works

karrun — Tue, 12 Oct 2021 21:03:03 GMT

One of your support specialists was working on this with me, but he couldn't solve the issue. he did say he was going to escalate the issue higher, but I never heard back.

Re: Speaker group no longer works

GarrettDS — Wed, 13 Oct 2021 17:16:16 GMT

Hey there,

Sorry to hear about the lack of follow up. Do you happen to have a case number?

I look forward to hearing from you.

Best regards,

Garrett DS

Re: Speaker group no longer works

GarrettDS — Mon, 18 Oct 2021 16:14:30 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Speaker group no longer works

GarrettDS — Tue, 19 Oct 2021 17:41:29 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS