topic Re: Home/Away routine in Apps / Account

Home/Away routine

abskumar — Sun, 12 Mar 2023 03:25:04 GMT

I have set up Home/Away routines based on phone location sensing. I have provided location permissions to both Home and Nest app. However, the app never changes to "Away" even when I am out of home for hours. it seems it is permanently set to "Home". I have uninstalled/reinstalled the app, deleted activity history and reset routines, without any success. I tried to get help from a Nest rep, but she was unable to fix it.

Any help?

Thanks,

Abhinav

Re: Home/Away routine

Dan_A — Tue, 21 Mar 2023 01:48:12 GMT

Hi abskumar,

This is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router, followed by your Nest speakers.
Plug them back in after 3 minutes.
Restarting your phone might also help.

Also, to further isolate, what is the case ID from the interaction you had with Google support? Let me review it to know what steps to take next.

Keep me posted.

Best,

Dan

Re: Home/Away routine

Jake — Mon, 27 Mar 2023 18:24:54 GMT

Hey there,

I wanted to check in and see if you managed to see Dan's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Home/Away routine

abskumar — Mon, 27 Mar 2023 23:47:56 GMT

Hi Dan,

I am not using the nest speaker to control my routines, only the phone location.

I do not remember the case id of the interaction with Google support. But it was my last interaction.

After I posted this question I have noticed that the routine works sometime and it does not work sometimes. I have not done any further trouble shooting or changed any setting.

Best,

Abhinav