topic Re: Google Home doesn't show + icon, only welcome message in Apps / Account

Google Home doesn't show + icon, only welcome message

Anonymous — Tue, 07 Mar 2023 20:48:34 GMT

How to resolve this one, pls?

Re: Google Home doesn't show + icon, only welcome message

MplsCustomer — Tue, 07 Mar 2023 21:39:18 GMT

@Anonymous

Are you starting the Google Home app for the very first time? If so, did you click "Get Started" and then select your Google Account on the next page?

Re: Google Home doesn't show + icon, only welcome message

Anonymous — Sat, 11 Mar 2023 15:20:07 GMT

No, I bought a new phone, and I tried to log in with my gmail account, but it was asking for my birthday, and I selected the wrong year, then I was able to logged in, but there was nothing on it, just a welcome message, that's it.

Re: Google Home doesn't show + icon, only welcome message

MplsCustomer — Sat, 11 Mar 2023 15:25:38 GMT

@Anonymous

I think that should only happen if you've logged onto the Google Home app with a Google Account different from the one where your Google Home devices are set up--a Google Account being used in the Google Home app for the first time, where everything has to be set up for the first time.

Re: Google Home doesn't show + icon, only welcome message

Anonymous — Sat, 11 Mar 2023 15:33:57 GMT

I've used the same account from my old phone. This is so weird. Nothing seems to be working, so I created a new account and I was able to see that + icon where I can setup the thermostat and other devices.

Re: Google Home doesn't show + icon, only welcome message

MplsCustomer — Sat, 11 Mar 2023 15:38:40 GMT

@Anonymous

If your thermostat and other devices are set up under your old Google Account, aren't you going to have problems trying to add them using the new Google Account you're trying to add?

Re: Google Home doesn't show + icon, only welcome message

Juni — Sat, 18 Mar 2023 02:48:45 GMT

Hi folks,

Buzzing in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.

Check out this article that might help you too.

Thanks for the help, MplsCustomer.

Regards,

Juni

Re: Google Home doesn't show + icon, only welcome message

Juni — Tue, 21 Mar 2023 03:05:49 GMT

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Juni

Re: Google Home doesn't show + icon, only welcome message

Juni — Wed, 22 Mar 2023 03:10:51 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni