topic Re: Google Assistant not recognising devices set up in Google Home app in Apps / Account

Google Assistant not recognising devices set up in Google Home app

schpadeesh — Thu, 02 Mar 2023 09:26:46 GMT

I have a fee Philips Hue bulbs set up with a bridge and configured with the Google Home app. They work perfectly with my Google smart speakers but every time I give a command to my speakers, the Google Assistant on my phone also activates and says the following: "To control lights using Google Assistant, you'll need to have them set up in Google Assistant settings"

What is the point in setting up the same set of lights in Google Home AND Google Assistant settings? Should the two not talk to eachother? Am I missing something here?

Re: Google Assistant not recognising devices set up in Google Home app

Juni — Fri, 17 Mar 2023 01:49:03 GMT

Hi schpadeesh,

Thanks for reaching out. Let’s see what's going on. A few questions: when did it start happening? What email address are you using in the Google Assistant app? Also, what phone are you using (Android,iOS)?

Make sure you are using the same account on your Google Assistant app and Google Home. Also, updating the Google app might help. See the steps below on how to update:

On your phone, open the Google app .
At the bottom right of the Home screen, tap More Settings About.
Look for the version number at the top.
If your version is below 6.5, go to the Google app page, then tap Update.

Regards,

Juni

Re: Google Assistant not recognising devices set up in Google Home app

Jake — Mon, 20 Mar 2023 17:42:52 GMT

Hey there,

I wanted to check in and see if you managed to see Juni's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Google Assistant not recognising devices set up in Google Home app

Juni — Wed, 22 Mar 2023 03:14:52 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Thanks,

Juni