topic Re: Home App viewing without Wi-Fi in Apps / Account

Home App viewing without Wi-Fi

QB07 — Sun, 12 Mar 2023 17:21:45 GMT

I am not able to view camera activity through my Google Home app via cellular connection but can see the camera activity via cellular through the Nest app. What do I need to do to be able to see the camera activity in the Google Home app when only able to access cellular connection?

Re: Home App viewing without Wi-Fi

EmersonB — Thu, 23 Mar 2023 22:47:00 GMT

Hi QB07,

Thanks for reaching out here in the Community. To know more about this issue, I'd like to ask if it's only happening to your mobile device? Have you tried viewing your Nest Camera using a different phone with a different mobile carrier? We need this information to know isolate the issue.

Best,
Emerson

Re: Home App viewing without Wi-Fi

MplsCustomer — Thu, 23 Mar 2023 23:28:39 GMT

@QB07

Do you by any chance have cellular data turned on for the Google Nest app but NOT for the Google Home app?

Re: Home App viewing without Wi-Fi

EmersonB — Fri, 31 Mar 2023 20:05:08 GMT

Hey QB07,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate the help, MplsCustomer.

Thanks,
Emerson

Re: Home App viewing without Wi-Fi

Juni — Tue, 04 Apr 2023 03:32:42 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

Re: Home App viewing without Wi-Fi

Juni — Wed, 05 Apr 2023 03:32:50 GMT

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni

Re: Home App viewing without Wi-Fi

Juni — Thu, 06 Apr 2023 03:21:39 GMT

Hi Dianahemes,

Thanks for the help here.

Regards,

Juni