topic Re: Home App not connecting to cameras while on LTE in Apps / Account

Home App not connecting to cameras while on LTE

luuisiana — Wed, 15 Mar 2023 16:34:10 GMT

Hi! I did see that someone posted this in December but it doesn't seem like there was a resolution for it that worked. My Google Home App works perfectly when I'm on WiFi and when the Doorbell rings/I get a camera notification I can see everything, but I've never been able to get it to work on LTE. When I get the notification on LTE and go to my Cameras, it states "Camera Offline". Does anyone know the fix to this one? Thanks so much in advance!

Re: Home App not connecting to cameras while on LTE

Muddi — Tue, 21 Mar 2023 06:19:38 GMT

Hey luuisiana,

Thanks for reaching out. Could you tell us what type of Nest doorbell camera you have (battery operated or wired)? To stream your camera while not at home, go to https://goo.gle/2UZL8VI. Click here to learn more.

Hope this helps.

Cheers,

Muddi

Re: Home App not connecting to cameras while on LTE

Jake — Mon, 27 Mar 2023 18:23:16 GMT

Hey there,

I wanted to check in and see if you managed to see Muddi's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Home App not connecting to cameras while on LTE

luuisiana — Mon, 27 Mar 2023 19:01:50 GMT

Hi Muddi! I have the battery operated camera!

Re: Home App not connecting to cameras while on LTE

luuisiana — Mon, 27 Mar 2023 19:02:25 GMT

Hi Jake,

Thanks for the reminder! I just replied and am still having the issue.

Re: Home App not connecting to cameras while on LTE

Muddi — Thu, 11 May 2023 05:50:55 GMT

Hello luuisiana,

Sorry for the delays. To confirm, are you having the same issue when streaming the Nest camera on the Google Home website?

Cheers,

Muddi

Re: Home App not connecting to cameras while on LTE

Muddi — Sun, 14 May 2023 22:57:41 GMT

Hi there,

I'm just checking in to see if you still need help with your device.

Cheers,

Muddi

Re: Home App not connecting to cameras while on LTE

luuisiana — Sun, 14 May 2023 23:33:21 GMT

Hi! I am not, but I am when I'm on LTE in the app

Re: Home App not connecting to cameras while on LTE

Muddi — Sun, 21 May 2023 23:16:44 GMT

Hi luuisiana,

My apologies for the late response. To confirm, have you tried using a different phone? It is also possible that the network signal is not enough to stream the camera on the Google Home app.

Cheers,

Muddi

Re: Home App not connecting to cameras while on LTE

Muddi — Sun, 28 May 2023 22:21:41 GMT

Hi there,

Have you had the chance to try a different phone when accessing your camera?

Cheers,

Muddi

Re: Home App not connecting to cameras while on LTE

Muddi — Tue, 30 May 2023 04:46:01 GMT

Hey luuisiana,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi